Crown Beachfront Vipingo Security Officer Jobs in Kenya

Crown Beachfront Vipingo Security Officer Jobs in Kenya; To supervise the day‑to‑day operations of the Front Office by ensuring efficient guest check‑in and check‑out processes, delivering exceptional customer service, coordinating front desk activities, and maintaining high service standards to enhance guest satisfaction and operational efficiency.

Key Duties & Responsibilities

Supervise daily Front Office operations and ensure efficient service delivery.

Coordinate guest check‑in, check‑out, reservations, and room allocations.

Ensure guests receive prompt, courteous, and professional service.

Handle guest enquiries, complaints, and special requests, ensuring timely resolution.

Supervise staff, providing guidance, coaching, and performance feedback.

Monitor room availability and coordinate with Housekeeping for readiness.

Verify guest accounts, billing accuracy, and payment transactions.

Prepare daily occupancy, arrivals, departures, and revenue reports.

Ensure compliance with front office procedures, cash handling, and service standards.

Coordinate VIP arrivals and ensure personalized experiences.

Promote company products and services to maximize revenue.

Ensure proper use of PMS and maintain accurate guest records.

Coordinate with other departments

for seamless guest experiences.

Maintain cleanliness, organization, and professionalism in the Front Office.

Perform any other duties assigned by the Front Office Manager.

Key Performance Indicators (KPIs)

Guest satisfaction ratings.

Efficiency of check‑in and check‑out.

Number of complaints resolved within timelines.

Accuracy of billing and reservations.

Front Office revenue performance.

Accuracy of occupancy reporting.

Compliance with SOPs.

Staff productivity and performance.

Timeliness of operational reports.

Customer service quality standards achieved.

Education, Skills & Experience

Bachelor’s degree in Hospitality Management, Hotel Management, Tourism Management, or related field.

Minimum 3 years’ Front Office experience in hospitality, with at least 1 year in a supervisory role.

Experience using Property Management Systems (PMS).

Proficiency in Microsoft Office and hospitality management systems.
How to Apply

Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.

Kindly note:

Applications should be sent via email to: hr@beachfrontvipingo.com

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