Crown Beachfront Vipingo Restaurant Supervisor Jobs in Kenya

To supervise the day‑to‑day operations of the restaurant by ensuring exceptional guest service, efficient service delivery, adherence to food safety and hygiene standards, and achievement of revenue and operational targets.

Key Duties & Responsibilities

Supervise restaurant operations to ensure efficient and professional service.

Coordinate daily staff schedules and allocate duties.

Ensure guests receive prompt, courteous, and high‑quality service.

Monitor food and beverage service standards and address service gaps.

Handle guest enquiries, complaints, and special requests professionally.

Coordinate with the Kitchen to ensure timely preparation and service of meals.

Monitor cleanliness and presentation of dining areas.

Ensure compliance with food safety, hygiene, and occupational health standards.

Monitor inventory levels and requisition supplies.

Train, coach, and evaluate restaurant staff.

Verify billing accuracy and supervise cash handling procedures.

Prepare daily operational and sales reports.

Promote menu items and upselling initiatives to maximize revenue.

Perform any other duties assigned by the Food & Beverage Manager.

Key Performance Indicators (KPIs)

Guest satisfaction ratings.

Restaurant revenue and sales growth.

Table turnover rate.

Number of complaints resolved.

Compliance with food safety and hygiene standards.

Staff productivity and attendance.

Accuracy of daily sales reports.

Upselling performance.

Reduction in food and beverage wastage.

Compliance with service standards.

Education, Skills & Experience

Diploma or Bachelor’s degree in Hospitality Management, Food & Beverage Management, Hotel Management, or related field.

Valid Food Handler’s (Health) Certificate issued by the relevant County Government.

Minimum 3 years’ restaurant operations experience, preferably in hospitality, with at least 1 year in a supervisory role.

Proficiency in POS systems and Microsoft Office applications.
How to Apply

Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.

Kindly note:

Applications should be sent via email to: hr@beachfrontvipingo.com

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