Crown Beachfront Vipingo Receptionist Jobs in Kenya

Crown Beachfront Vipingo Receptionist Jobs in Kenya; To oversee Front Office operations during the night shift by reconciling daily financial transactions, preparing end‑of‑day reports, ensuring accurate guest billing, monitoring hotel security, and providing exceptional guest service while maintaining operational continuity.

Key Duties & Responsibilities

Perform end‑of‑day financial reconciliation and night audit procedures.

Verify guest accounts, room charges, payments, and billing accuracy.

Balance daily revenue from Front Office, restaurant, bar, spa, and other centres.

Generate daily financial and operational reports for management.

Prepare shift summaries and handover reports.

Process late‑night guest arrivals and departures.

Respond to guest enquiries and resolve issues during the night shift.

Monitor property security and report incidents.

Coordinate with Security and Housekeeping to ensure safety and continuity.

Ensure compliance with financial procedures and internal controls.

Monitor occupancy levels and prepare room status reports.

Maintain accurate records of transactions and audit documentation.

Perform system backups and ensure data integrity.

Perform any other duties assigned by the Front Office Manager.

Key Performance Indicators (KPIs)

Accuracy of night audit reports.

Accuracy of reconciliations.

Timeliness of end‑of‑day reporting.

Billing accuracy.

Number of unresolved discrepancies.

Guest satisfaction during night shift.

Compliance with controls and audit procedures.

Timeliness of report submission.

Security incidents reported and resolved.

Accuracy of occupancy and revenue reports.

Education, Skills & Experience

Bachelor’s degree or Diploma in Hospitality Management, Hotel Management, Accounting, Finance, or related field.

Minimum 3 years’ experience in Front Office or night auditing, preferably in hospitality.

Experience using PMS and POS systems.

Proficiency in Microsoft Office, particularly Excel.
How to Apply

Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.

Kindly note:

Applications should be sent via email to: hr@beachfrontvipingo.com

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