Crown Beachfront Vipingo Front Office Supervisor Jobs in Kenya

Crown Beachfront Vipingo Front Office Supervisor Jobs in Kenya; To provide a warm and professional first point of contact for guests by managing reservations, guest check‑in and check‑out, handling enquiries, processing payments, and ensuring exceptional customer service throughout the guest experience.

Key Duties & Responsibilities

Welcome guests and visitors in a courteous and professional manner.

Receive and process room reservations and cancellations.

Respond to guest enquiries and provide accurate information about services and facilities.

Operate the Property Management System (PMS) to manage guest records and reservations.

Process guest payments and issue receipts.

Prepare guest bills and ensure billing accuracy.

Coordinate with Housekeeping regarding room availability and status.

Handle guest complaints and escalate complex issues to the Front Office Supervisor.

Answer telephone calls and direct enquiries appropriately.

Promote company products, services, and promotional offers.

Maintain accurate guest records and confidentiality of information.

Ensure the reception area remains clean, organized, and presentable.

Perform any other duties assigned by the Front Office Supervisor.

Key Performance Indicators (KPIs)

Guest satisfaction ratings.

Check‑in and check‑out turnaround time.

Reservation accuracy.

Billing accuracy.

Number of complaints resolved.

Telephone response time.

Compliance with Front Office procedures.

Customer service standards achieved.

Accuracy of guest records.

Timeliness of shift handovers.

Education, Skills & Experience

Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Tourism Management, or related field.

Minimum 2 years’ experience as a Receptionist or Front Office Assistant, preferably in hospitality.

Experience using Property Management Systems (PMS).

Proficiency in Microsoft Office applications.

How to Apply

Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.

Kindly note:

Applications should be sent via email to: hr@beachfrontvipingo.com

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