Crown Beachfront Vipingo Front Office Manager Jobs in Kenya

Crown Beachfront Vipingo Front Office Manager Jobs in Kenya; To provide strategic leadership and management of all front office operations by ensuring seamless guest arrivals, stays, and departures, delivering exceptional customer service, maximizing room revenue, and maintaining efficient reception, reservations, and guest relations services in line with Beachfront Vipingo’s service standards.

Key Duties & Responsibilities

Plan, coordinate, and oversee front office operations to ensure efficient reception, check‑in, check‑out, and guest service processes.

Manage room reservations and inventory to maximize occupancy, revenue, and efficiency.

Promote exceptional guest relations by responding promptly to enquiries, requests, feedback, and complaints.

Coordinate VIP guest arrivals, stays, and departures to ensure personalized experiences.

Oversee cash handling, billing, and front office financial transactions for accuracy and accountability.

Supervise night audit activities to ensure accurate reconciliation, reporting, and system integrity.

Resolve guest complaints promptly and implement effective service recovery measures.

Monitor room occupancy, rates, and revenue performance, implementing strategies to optimize revenue.

Prepare staff schedules and allocate duties to ensure adequate staffing and efficient operations.

Coordinate training, coaching, and performance management of front office staff.

Perform any other duties

assigned by the General Manager.

Key Performance Indicators (KPIs)

Guest satisfaction ratings for front office services.

Average check‑in time achieved within standards.

Average check‑out time achieved within standards.

Reservation accuracy maintained within approved targets.

Room occupancy achieved against approved targets.

Front office revenue optimization through effective inventory and rate management.

Education, Skills & Experience

Diploma in Front Office Management, Hospitality Management, Tourism Management, or related field.

Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration, or related field is an added advantage.

Minimum 7 years’ experience in front office operations, preferably in hospitality.

Strong knowledge of front office operations, reservations management, guest relations, revenue optimization, and customer service.

Leadership, communication, conflict resolution, and problem‑solving skills.

Proficiency in Property Management Systems (PMS), Point‑of‑Sale (POS) systems, and Microsoft Office applications.

How to Apply

Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.

Kindly note:

Applications should be sent via email to: hr@beachfrontvipingo.com

Clearly indicate the position applied for in the email subject line.

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