CRDB Bank Plc Senior Manager - Service Management Jobs in Tanzania

CRDB Bank Plc Senior Manager - Service Management Jobs in Tanzania


Job Purpose

  • Oversee the delivery of CRDB ICT services to the Bank’s customers and internal users ensuring consistent high service performance and drive high levels of customer satisfaction, in line with IT Service Management System and Business Continuity Management System best practices. .

    Key Responsibilities

    ICT Service Continuity Management

    • Ensure a robust and effective backup and restore capability exists to include on premise and cloud, covering all technology platforms including legacy systems where critical data is held.

    • Ensure appropriate ICT Service Continuity issues & risks that could seriously impact the Bank are identified and closely managed.

    • Define, document, obtain management approval for and lead the implementation of the Bank’s ICT Service Continuity Plan document including virus response and cyber-attack to ensure that the recovery objectives of the business can be achieved at all times.

    Experience, Knowledge and Skills Requirements

    • Bachelor degree in Computer Systems Technology or related academic field.

    • 10 years’ experience working in a banking IT environment, four being in managerial position in IT service management.

    • Business Continuity Management System and Service Management System Certification.

    • PMP/PINCE 2, IT security, IT Risk or IT Audit audit e.g. CISA, CISM, etc Certifications.

    How to Apply

    For more information and job application details, see; CRDB Bank Plc Senior Manager - Service Management Jobs in Tanzania

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