Corporate Staffing Services Operations Manager Jobs in Kenya
Corporate Staffing Services Operations Manager Jobs in Kenya
Our client is a fast-growing financial technology company with presence in 4 African countries and now venturing into the Kenyan Market. They seek to hire an experienced Operations Manager with operational management experience that will play a key executive role as part as the countries new management team.
The role is focused on ensuring the smooth running of all the branch-based lending operations and will include training and monitoring both customer facing branch staff as well as the back office, call center and administration team.
Responsibilities
Serve as member of executive team and assist in determination of company strategy
Manage entire network of branch and staff members
Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
Make the organization an adventurous and desirable place to work
Contribute to growth of the institution as a key player in the Kenyan microfinance industry
Manage the client services team alongside the branch mangers
Implement and monitor staff training and performance
Assist the marketing team in the rollout of client acquisition initiatives
Manage the operational HR function
Delivery of all operations services to meet the needs of the institution
Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk
Maintain a high level of efficiency in all the business processes
Entrench measurable and meaningful customer service standards and practices
Entrench a risk aware culture
and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
Ensure all audit issues are addressed
Develop control measures to mitigate risks in operations
Develop and manage the operating budget for the department
To perform any other duty as assigned in line with the organization goals and objectives.
Qualifications & Experience
University degree in Operations Management, Accounting, BCom or any other Business-related field.
Professional banking qualifications and its equivalents will be an added advantage.
10 years’ work experience managing operations in a high velocity sales environment and/or operational & customer service experience in a retail environment.
Good sense of responsibility.
Proven leadership skills.
Strong presentation and communication skills.
Proven ability to generate new business.
Possess strong analytical and interpersonal skills.
Can make prompt decisions and be independent in problem solving and risk management.
Leverage in technology.
The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving and people management.
How to Apply
For more information and job application details, see; Corporate Staffing Services Operations Manager Jobs in Kenya
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