Corporate Staffing Services Customer Service Representative Jobs in Kenya

Corporate Staffing Services Customer Service Representative Jobs in Kenya


Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.

Responsibilities

  • Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries via phone and through emails and chats.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out to enable you respond to customer inquiries efficiently.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensuring customer satisfaction and providing professional customer support.

  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

  • Managing database records, drafting status reports on customer service issues.

  • Data entry and research as required to troubleshoot customer problems.

    Requirements

  • Degree/Diploma in any related field

  • C1 proficiency in Swahili and English

  • Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing

  • Previous experience in customer service is desirable

  • Great people skills

  • Should be flexible to work in shifts both day and night.

    How To Apply

    Interested and qualified candidates should forward their CV to: jobs.kenya@majorel.com using the position as subject of email.

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