Corporate Staffing Services Customer Experience Jobs in Kenya

Corporate Staffing Services Customer Experience Jobs in Kenya


  • The Automobile Association of Kenya is the largest Automobile Association in Kenya with over 100,000 members.

  • Being affiliated to FIA, an international body in the Automobile industry, we have remained as one of the major players in the Automobile industry in Kenya.

  • Subsequently we strive to provide a favorable work environment for our employees.

  • We are keen on developing our staff for growth.

  • Our ultimate goal is to have a workplace that people will love and achieve their personal goals.

  • We have opened a branch in Narok and we are seeking to engage a Customer Experience Advocate to handle Customers relations at the Branch.

    Job Purpose

  • Reporting to the Branch Manager (Narok Branch), the position holder will manage customer relations and interactions through the various channels to ensure customer satisfaction.

    Responsibilities

  • Provide customer relations service to both internal and external customers thereby ensuring customer satisfaction.

  • Responsible for actively ensuring the retention of the Association’s customer base which includes promoting the Association to existing customers.

  • Communicating with customers through various channels.

  • Maintain interactions with the members and provide them with information on new service offerings.

  • Ensure compliance with internal business processes and procedures and guiding clients on the same.

  • Contribute to the development and maintenance of standards, policies and procedures regarding service offerings.

  • Provide feedback on the soundness and effectiveness of the customer service policies and procedures to departments.

  • Recording and handling of all enquiries and complaints pertaining to clients
    and providing feedback within the required time.

  • Receive complete application for new members, new students and enter in the database.

  • Update of data in the Association’s MIS.

  • Verify client payments and issue receipts.

  • Verification of invoices with data base entries ensuring accuracy and completeness of information.

  • Checking the accuracy and completeness of the monthly branch summaries and preparing a summarized report.

  • Reconciliation of credit sales, and receipts with Finance Department.

  • Verification of ‘mobile money’ receipts with member information in the database ensuring that update is complete and undertake reconciliations thereof.

  • Verifying reminder invoices and ensuring they are mailed to members

  • Contribute to team effort by accomplishing related results as needed.

  • Perform any other duties as may be assigned from time to time.

    Minimum Job Requirements

  • Diploma or Degree in a Business Related Field or its equivalent.

  • Minimum 1 Year experience in Customer Service.

  • Good customer service, interpersonal and communication skills.

  • Business Development acumen.

    How to Apply

  • For more information and job application details, see; Corporate Staffing Services Customer Experience Jobs in Kenya


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