Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

Role Purpose:

This role serves the purpose of ensuring excellent delivery of Customer Experience Across all customer touch points, ensuring seamless flow of communication to Customers, active participation in gap analysis to identify areas of improvement and preparation of internal and external Customer Experience Related reports.

Key Responsibilities:

Attending to Customer Enquiries

Responding to Social Media Queries

Outbound Calls to Clients

Preparation of Premium Deductions Reports

Preparing Various internal and regulatory reports

Rotational Front Office Duties

Ensuring Communication to Customers is streamlined and effective

Creating messaging and Email Content in liaison with Marketing and Corporate Communications

Running various customer initiatives and campaigns to improve Customer Satisfaction

Processing Individual Life Benefits

Fund Valuation for Non-Linked Investments

Any other duties assigned from time to time

Qualifications:

Degree in Actuarial Science or any other Statistical Field

At least 1 year of Customer Service or Contact Center Experience

Experience in the use of a CRM and any other Business-Related System

Progress in Insurance Papers is an added advantage

Key Skills:

Ability to communicate with impact.

Solution focused

Good Analytical and business reporting skills

Ms. Excel Proficiency

Good negotiation skills.

Excellent organization skills.

Good interpersonal skills

Ability to work effectively in a team

How to Apply

For more information and job application details, see; Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

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