Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

Role Purpose:

This role serves the purpose of ensuring excellent delivery of Customer Experience Across all customer touch points, ensuring seamless flow of communication to Customers, active participation in gap analysis to identify areas of improvement and preparation of internal and external Customer Experience Related reports.

Key Responsibilities:

  • Attending to Customer Enquiries

  • Responding to Social Media Queries

  • Outbound Calls to Clients

  • Preparation of Premium Deductions Reports

  • Preparing Various internal and regulatory reports

  • Rotational Front Office Duties

  • Ensuring Communication to Customers is streamlined and effective

  • Creating messaging and Email Content in liaison with Marketing and Corporate Communications

  • Running various customer initiatives and campaigns to improve Customer Satisfaction

  • Processing Individual Life Benefits

  • Fund Valuation for Non-Linked Investments

  • Any other duties assigned from time to time


  • Degree in Actuarial Science or any other Statistical Field

  • At least 1 year of Customer Service or Contact Center Experience

  • Experience in the use of a CRM and any other Business-Related System

  • Progress in Insurance Papers is an added advantage

    Key Skills:

  • Ability to communicate with impact.

  • Solution focused

  • Good Analytical and business reporting skills

  • Ms. Excel Proficiency

  • Good negotiation skills.

  • Excellent organization skills.

  • Good interpersonal skills

  • Ability to work effectively in a team

    How to Apply

    For more information and job application details, see; Corporate Staffing Services Customer Experience Assistant Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.