Copia Delivery Supervisor Jobs in Kenya

Copia Delivery Supervisor Jobs in Kenya

Company Description

  • Copia gives all consumers access to high- quality goods and services, regardless of their income level, access to technology or location. By harnessing mobile technologies, a network of last-mile Agents and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate.

  • Customers place orders online or offline – using, USSD or our network of over 25,000+ digitally connected last-mile Agents located across 16 counties. Our internally managed, technology-enabled warehousing and logistics operation delivers the order to the Agent in 2-4 days.

    Working with Copia will give you an opportunity to:

  • Have IMPACT by bringing accessibility to affordable goods and services to traditionally underserved customers and locations

  • Quickly GROW your professional skillset by being part of a fast-paced, high growth and innovative organization.

  • THRIVE in a fun and entrepreneurial culture that values input and action from all.

    Specifically, you will be accountable for:

    Performance Management

  • Confirmation of Driver & Assistants present each day at 6:00 AM

  • Confirmation of returns from DA’s ensure returns information tally with what DA inputs in the delivery APP

  • Check information on the order summaries, dispatch summaries and driver sheets are correct before issuing to the Driver assistants.

  • Check availability of phones and phone chargers in the trucks and that they are in working condition

  • Manage to ensure online orders are confirmed by 7pm daily

  • Drive 100% collection of returns from the agents & customers

  • Confirmation of Redeliveries available on the dashboard and in the APP

  • Monitor to ensure 100% order scanning is achieved, all delivery trips started, and all trucks departed before 7:30AM

  • Schedule and ensure inbound collection are done on time and give feedback to procurement

  • Continuously monitor deliveries status and report any unsolved discrepancies to the Delivery Manager

  • Inform Customer Service on (potential) delays impacting agreed service levels and negative status codes.

  • Manage unauthorized drops and call Driver Assistants regarding long stops for more than 10 minutes.

  • Prepare and circulate correct daily performance reports by 10:00 AM

  • Check and give information to the Delivery Manager regarding Driver Assistants who require training.

  • Ensure email response is done within the hour of activity check and give appropriate feedback to both internal and external customers.

  • Target to close tickets -100% daily

  • Monitor and ensure trucks return to the depot on the same day for preloading

  • Confirmation of outstanding deliveries and communication to planning team for proper planning

  • Compile and send returns report at the end of the day

  • Confirmation of end trip and checking inbound collection report from procurement

  • Monitor driver behavior and report to Control Tower Supervisor if corrective action is needed.

  • Attend cross functional daily service stand up meeting

  • Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within Copia management systems.

  • At anytime and anywhere perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience.

  • Debrief DA’s using Chatio and C-track and validate daily performance report

  • Have functional responsibility to investigate potential opportunities for route optimization

  • Responsible for checking Not dispatched orders and outstanding deliveries

  • Check for
    exception, request and escalation by email

  • Collaborate with Performance Supervisor to analyze quality and engineer improvement action plan.

  • Provide functional Delivery expertise to the team

  • On road Debrief performed/resolved potential Undeliverable

  • Ensure at the end of the day each order has a delivery status (Returned, Delivered or Redelivery

    Fleet Management

  • Keep a log of all transport vehicles in the distributed locations and exercise oversight of as well as oversee fleet maintenance.

  • Manage the company’s pool of Drivers and Driver Assistants.

  • Obtain and maintain annual inspections.

  • Develop and circulate monthly reports.

  • Oversee proper use of fuelling system.

  • Develop & Maintain transport work orders system.

  • Conduct safety meetings.

  • Ensure Service Delivery despite repairs schedule for transport resources.

  • Comply with state laws on occupational health & safety in transport.

  • Develop, maintain and adhere to vehicle safety procedures as well as driver and delivery assistant orientation programs.

  • Ensure that all vehicles and equipment in the fleet are properly maintained, registered, licensed, tested and, to the extent appropriate, operated in accordance with county regulations and state regulations.

  • Ensure that operators of vehicles and equipment in the fleet receive proper instruction and refresher training needed to prevent accidents, injuries, and damage to or misuse of vehicles and equipment comprising the fleet.

  • Build strong partnerships with all fleet customer segments, ensuring that services, vehicles, and equipment provided are satisfying the transportation and equipment needs of the users dispersed across these operational networks.


  • Undergraduate Degree in Supply Chain Management.

  • Familiar with logistics operation & safety related laws & regulations.

  • Proficient in both written and oral English.

  • Microsoft Office productivity packages, internet and e-mail – intermediary.

  • At least 2 years experience in Supply Chain Operations - Direct and indirect responsibility for Logistics functions during this period of time.

    You are also:

  • Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.

  • Prompt and decisive - You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.

  • A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal

  • Result oriented - You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.

  • Positive and fun – You learn from everything you do. You also give and take constructive feedback.

    How to Apply

  • For more information and job application details, see; Copia Delivery Supervisor Jobs in Kenya

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