Co-operative Bank - Relationship Management - Jobs in Kenya

Co-operative Bank - Relationship Management - Jobs in Kenya

Are you an outstanding performer who firmly believes in the pursuit of excellence and looking to grow in credit and customer experience management?

Are you passionate about service excellence and seek to do things differently and go an extra mile to make sure you excel in results delivery?

If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here you can achieve your highest potential and be part of a winning team!

Reporting to the Head – Remedial Management, the role holder will be required to scale up the recovery efforts/strategies for the Non-Performing Loan Book by implementing key strategies to ensure turn-around of the NPL book and reduction in the provisions.

He/she will also be responsible for building relationships with key stakeholders at both strategic and operational level as well achieve operational excellence.


  • Prepare & implement strategies to turn around non-performing debts based on strong negations and restructures using assertive but tactful approach.
  • Work closely with business units providing feedback, pointing out red flags and weakness as well as providing clear and prompt remedies to the weakness identified to reduce/eliminate cases of default.
  • Work in liaison with Legal Services Department in coming up with necessary and effective Legal Recovery options that are in Compliance with applicable Laws, guidelines and regulations to avoid adverse publicity and possible litigation.
  • Ensure proper documentation of all follow up strategies adopted and agreed with the debtors ensuring continuous monitoring and tracking.
  • Planning, organizing and collaborating with Service Providers particularly Lawyers, auctioneers, valuers, investigators, external debt collectors in the recovery journey avoiding adverse publicity.
  • Working in liaison with Portfolio Management and Financial Accounting to ensure NPL provisions adhere to IFRS9 standards, prudential guidelines as well as credit policy.
  • Working in liaison with Portfolio Management to ensure non-performing book is properly classified as per prudential guidelines and
    credit policy.
  • Work in liaison with collateral management to ensure proper and comprehensive and up-to date insurance for debtors and collateral held.
  • Manage realization costs paid to service providers and inculcate a cultures of high integrity in performance of various roles in the department and especially when dealing with external service provider and debtors.
  • Ensure data integrity through appropriate coding of accounts, interest rates amendments and suspension of interest, adhere to in duplum rule and timely recommendations for write offs.

  • Bachelor’s Degree from a recognized University with at least five years’ experience in account relationship management /credit Management in a credit environment.
  • Professional Qualifications e.g. AKIB/ACIB or CPA and Debt Management.
  • Knowledge of Central Bank of Kenya Prudential Guidelines and Banking Act as well as Auctioneers Act, Land Act 2012 and CRB Regulation 2013.
  • Knowledge on the provisions of the Bank’s credit policy, lending manuals and CBK Prudential Guidelines & Banking Act.
  • Result driven with a proven track record of debt recovery and lending.
  • Effective debt collection and negotiation skills with excellent project and interpersonal skills with the ability to build long term and trusted relationships.

    How to Apply
  • If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number RM/CMD/2019 as the subject of your email by 27th March, 2019.
  • We are an equal opportunity employer.
  • For more information and job application details, see; Co-operative Bank - Relationship Management - Jobs in Kenya

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