Concern Worldwide Systems Director, Ethiopia Jobs

Concern Worldwide Systems Director, Ethiopia Jobs

Concern Worldwide is an Irish-based non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

You will report to the Country Director (CD) and line manage the HR and Admin Manager, ICT officer, Log and Transport Coordinator in Addis Ababa and matrix manage field based Log and Transport staff

One year contract – with significant possibility of extension

Senior Management role:

  • Participate in the management of the country programme’s strategic issues through involvement in decision making in the CMT and extended CMT.
  • Management of Systems/ Support Functions


  • Ensure that logistics systems including procurement, fixed asset management, transportation, warehouse storage, control of and reporting on the use of supplies are carried out in accordance with Concern and Donor procedures and policies
  • Ensure efficient and timely procurement of goods and services in a transparent and accountable manner, ensuring value for money and justifiable use of funds.
  • Train, support and check personnel involved in procurement – oversee compliance of the logistics team
  • Lead on tendering, contracting and international procurement


  • In collaboration with Log and Transport Coordinator ensure cost effective maintenance of the Concern Worldwide fleet of vehicles
  • Ensure accurate and timely transport reports and provide recommendations to CMT
  • Assess the transport requirements of the country programme on a regular basis and ensure appropriate solutions are implemented
  • Ensure all offices comply to the Transport and Fleet Management Policy

    Human Resource Management

  • Ensure all existing and new HR Policies are devised, implemented and reviewed in line with those issued by Head Office and Ethiopian Labour Law, and duty of care.
  • Supervise and support the HR and Admin Manager to ensure that HR procedures, including recruitment and performance management, are complied with by all staff and that managers receive the training and support they need to manage their teams appropriately.


  • Oversee the maintenance and running of Concern’s premises (offices, stores and residences) ensuring that adequate supplies, staffing and support systems are in place in Addis and field offices.
  • Ensure that all issues related to taxes and government authorizations (communications licenses, legal registration, project authorizations etc.) are managed proactively
  • Ensure that clear procedures for national and international travel arrangements are in place and are understood and complied with by all staff.

    Security Management:

  • In conjunction with the Country Director, take overall responsibility for the security of Concern Ethiopia’s employees, premises and equipment. Act as the overall Security Focal Point for the Country Programme
  • Ensure all new staff and visitors receive thorough security briefings and apply Concern’s security protocols at all times
  • Revise regularly and implement the Ethiopia SoPs. Work closely with ACs to ensure humanitarian access and staff safety
  • Report access incidents on the OCHA Access database.
  • Prepare monthly security briefs and sharing with the Field and Dublin.

    Communication & IT Systems Support

  • Oversee the development and roll-out of IT systems that improve the efficiencies of the country programme, including HRMIS, Grant Management System, Fixed Asset and Procurement.
  • Supervise the IT staff to ensure that IT systems are effective and that IT and communication needs of all staff are met, particularly the availability of internet
  • Ensure that all staff understand and comply with IT policies and procedures

    Financial Management:

  • Ensure that annual support cost budgets (and budget revisions) are complete, realistic and comply with relevant Concern and donor requirements
  • In conjunction with the Country Director and Country Financial Controller set, manage and monitor the Systems annual budgets for international staff/ Transport/ Administration.

    People Management:

  • Manage senior Systems Department staff, contributing to their capacity building and career development through technical support and on-the-job training and coaching, including in particular a thorough induction at the start of their contract.
  • Ensure that all department positions have accurate job descriptions and that each member of the team fully understands outcomes which are expected of them, by setting SMART objectives, and that they are aware of the success criteria relating to their work.
  • Ensure that all department staff are aware of
    and comply with all of Concern’s policies and procedures.
  • Monitor and review performance of senior Systems Department staff and hold staff accountable for meeting their success criteria; give corrective feedback where required and take decisive action in the case of poor performance.
  • Ensure that work within the team(s) is planned and organized in a way which will meet the organization’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently

    Gender Equity:

  • Provide leadership to demonstrate that Concern strives to become a gender equitable organization with a positive gender sensitive working environment
  • Ensure the implementation of Concern’s gender equality strategy in relation to HR policies and procedures
  • Lead on the development and implementation of the affirmative recruitment policies in order to improve staff gender ratios within the organization
  • Ensure that gender equity is maintained in training, career promotion, and organizational benefits for female and male staff
  • Ensure all new staff are acquainted and familiar with Concern’s gender equality strategy


  • Stand in for the CD when necessary to represent Concern at relevant government, donor, UN or inter agency meetings.
  • With the CD, contribute to national-level NGO / UN coordination efforts to facilitate effective humanitarian intervention in the country.


  • Take active measures to address equality issues, particularly relating to gender, in programme as well as operational (eg HR) activities.
  • Ensure the highest standards of accountability through ensuring good communication and information sharing within and outside the programme and enabling staff, beneficiary and other stakeholders’ participation at all stages of the project cycle.
  • Be aware of, understand and comply with all of Concern’s policies and procedures (finance, logistics etc).
  • Be aware of, understand, comply with and be a model of Concern’s HR policies like P4 and Code of Conduct. Actively participate in any emergency response if necessary.Undertake other related duties as may reasonably be assigned by the Country Director
  • Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Ethiopia Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

    How to Apply:

  • 3rd level qualification in relevant field (Business Administration, Human Resources, supply chain management or any other relevant disciplines)
  • At least 6 years’ experience with an NGO in systems roles, 2 - 3 years at a senior management level.
  • Experience of leading and managing a diverse team of senior staff including international staff.
  • Proven strong management ability, including ability to motivate and develop skills of others.
  • Empathy with Concern’s vision, mission, goal and objectives and commitment to capacity building, protection and participation.


  • Experience working overseas
  • Experience of a range of donor rules and regulations, particularly OFDA, UN-OCHA, EU and ECHO
  • Knowledge of Concern Policies
  • Experience of both development and emergency contexts
  • Special Skills, Aptitude or Personality


  • Fluent English (written and spoken) and excellent communication skills
  • Excellent organisational and planning skills. Strong problem solving and analytical skills.
  • Willingness to travel frequently to rural field locations and experience fairly basic conditions.
  • Excellent interpersonal skills, Cross cultural awareness and sensitivity.
  • Resilient with a good sense of humor
  • Demonstrated experience of team building and working in a participatory manner.
  • Ability to work on own initiative.
  • Flexible and adaptable approach to working in a changing environment. Ability to work under pressure with numerous deadlines, and priorities

    What we Offer:

  • A competitive salary and benefit package

  • Excellent medical benefits (100% cover including dependents)

  • 20 days annual leave

  • 26 weeks maternity leave, 18 weeks(unpaid) parental leave

  • Opportunities to travel overseas and gain international experience

    Interested applicants should send non-returnable C.V., application letter outlining how your experience and education fit this vacancy, please note that no need to submit your supporting documents:

    Concern Ethiopia, Human Resource Department OR OR P.O. Box 2434, Addis Ababa.

    Concern Worldwide Systems Director, Ethiopia Jobs

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