Commercial International Bank Head of Distribution Jobs in Kenya
Commercial International Bank Head of Distribution Jobs in Kenya; The Head of Distribution provides strategic leadership and oversight of the Bank’s branch network and distribution channels to achieve sustainable business growth, operational excellence, superior customer experience, and profitability. The role drives execution of the Bank’s retail and commercial distribution strategy, ensuring branches operate efficiently, deliver exceptional customer service, meet business targets, maintain regulatory compliance, and effectively manage risks.
Key Responsibilities
Financial
Develop and execute the Bank’s distribution strategy to achieve sustainable revenue growth and profitability.
Drive achievement of branch business targets including deposits, lending, transaction volumes, fee income, and cross‑selling of products.
Monitor branch financial performance and implement corrective actions to improve productivity and profitability.
Optimize branch network performance through effective resource allocation and business planning.
Drive growth in customer acquisition, wallet share, and market penetration across all regions.
Ensure efficient cost management and improve cost‑to‑income ratios.
Lead initiatives to improve sales effectiveness and maximize returns on distribution investments.
Customer
Champion a customer‑centric culture across all branches to deliver consistent, high‑quality experiences.
Develop initiatives that improve customer acquisition, retention, loyalty, and satisfaction.
Ensure timely resolution of customer complaints and service issues.
Drive consistent delivery of service excellence through adherence to standards and SLAs.
Strengthen market presence by enhancing accessibility and effectiveness of branch channels.
Promote cross‑selling and relationship management to deepen customer engagement.
Monitor customer feedback, service quality indicators, and NPS metrics.
Internal Business Processes
Provide overall leadership and governance of branch operations nationwide.
Ensure compliance with regulatory requirements, internal policies, and risk standards.
Drive operational excellence through continuous process improvement and standardization.
Oversee implementation of branch operating procedures, controls, and service delivery standards.
Strengthen operational risk management and internal controls.
Collaborate with Risk,
Compliance, Operations, Technology, and Product teams to improve efficiency.
Monitor key operational metrics including turnaround times, service quality, productivity, and compliance.
Lead branch transformation initiatives including digital adoption and alternative channels.
Ensure business continuity and operational resilience across distribution channels.
Drive execution of strategic projects affecting the branch network.
People & Learning
Provide inspirational leadership to Branch Sales Managers and branch teams.
Build a high‑performance culture focused on accountability, collaboration, customer service, and growth.
Develop leadership capability through coaching, mentoring, succession planning, and talent development.
Drive employee engagement initiatives to improve motivation and retention.
Establish clear performance expectations and ensure effective performance management.
Identify capability gaps and implement training and development programs.
Job Requirements
Bachelor’s Degree in Business, Finance, Accounting, Economics, or related field.
Minimum of 7 years’ experience with at least 4 years in Branch Management.
Strong leadership and management skills.
Sales and marketing expertise.
Good understanding of CBK guidelines.
Excellent written and verbal communication skills.
How to apply
For more information and job application details, see; Commercial International Bank Head of Distribution Jobs in Kenya
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