Commercial Bank Service Quality & Compliance Manager Jobs in Kenya
Commercial Bank Service Quality & Compliance Manager Jobs in KenyaJob Title
Service Quality & Compliance ManagerLocation
Marsabit BranchDepartment Description
Within Marsabit CountyBrief Description Reporting to the Branch Manager, the role is to facilitate excellence in service delivery, risk and compliance through adherence to policies and procedures while ensuring optimum resource utilization and branch asset management
To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution
Facilitate adequate branch resourcing
Efficient cash management within the branch and productivity of tellers.
Manage and implement branch Business continuity plans.
Manage branch risk: RCSA, KCSA & KRI’s are kept up to date; incidents are mitigated/escalated.
Enterprise Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’s, KYC/AML) in order to enhance internal controls in order to reduce frauds and forgeries.
Ensure effective resolution of Audit issues.
Motivate, coach and develop a high performing team.
Facilitate and coordinate branch asset management.
Ensure collection of all revenue due to the bank, validation and submission of reports & returns
Facilitate and implement new initiatives and projects within the branch.
For the above position, the successful applicant should have the following: -
Be a holder of a Bachelor’s degree from a recognized institution of higher learning
Minimum 3 years’ experience at supervisory level in a banking operations and cash management.
Sales or business development experience will be an added advantage.
Excellent communication and negotiation Skills.
Strong leadership skills.
Good interpersonal skills.
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