Clients Relations Manager Jobs in Nairobi, Kenya

Clients Relations Manager Jobs in Nairobi, Kenya


  • Our client, a real estate company is looking to employ a Clients Relations Manager who is well organized, professional and mature to coordinate all clients’ activities.

    Duties and Responsibilities

  • Build relationships with customers

  • Create plans to address clients’ needs

  • Advise clients on best solutions

  • Schedule regular meetings with customers to ensure they are satisfied

  • Act as point of contact for complaints and escalate issues as appropriate

  • Help sales team up-sell or cross-sell services and products

  • Ensure both the company and clients adhere to contract terms

  • Study competition to find new ways to retain customers

  • Diligently meet all the targets

  • Collect customer reviews

  • Promote and ensure great professional relationship between the client and the company.

  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs among other duties in the department


  • Bachelor Degree or Diploma in PR, Marketing, Customer Service or any other field

  • 3-5 years experience in Clients Relations or Customer service management

  • A very Presentable and mature person

  • Excellent communication and interpersonal skills

  • A calm manner and the ability to work under pressure

  • Problem-solving orientation

  • Customer Service skills

    How to Apply

  • Qualified candidates are encouraged to send CVs quoting relevant skills and experience to

  • Interviews will be conducted on a rolling basis until the position is filled

  • Only the shortlisted candidates will be contacted

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