Client Service Director Jobs in Kenya
Client Service Director Jobs in Kenya Job Title: Director – Client Service
Our client is an advertising firm seeking to recruit an individual who will ensure the client is perfectly satisfied, loyal and profitable.
The person is supposed to maintain contact with top managers regularly, providing planning disciplines and setting examples.
They should enhance the business by maximising revenue and optimising staff productivity.Manage the Client Service Process by ensuring the day to day management and duties required by your accounts is properly performed plus taking a long term look at how to grow the agency’s and the client’s business
Provide leadership to the brand/client service teams in advertising, communication and strategy and client handling.
Determine team objectives /goals to monitor performance and undertake evaluations for the teams.
Support the Account teams, check briefs, lead on creative brief writing and lead on time management
Ensure the client is satisfied at all times and deadlines are met and reports are done within 24 hours Ensure that status meetings are held regularly with the teams to follow the flow of work to ensure Work In Progress is kept in check
Train the teams in developing and presenting new proposals, writing, negotiating, relationship building
Manage Client Relationships maintaining a healthy relationship (business and social), having regular meetings with full feedback to teams and Managing Director
Ensure teams adhere to their required performance and that the client knows about all agency contributions, through regular communication with senior clients and quarterly reviews of the agency contribution
Contribute to strategic direction of the client accounts and ongoing basis so that the client looks at you as the strategic ambassador of their brands
Monitor the Client business and review regularly.
Ensure the teams know everything possible about the target audiences, and maintain a current and intensive knowledge of the clients’ business and its category in order to direct and contribute to their marketing and advertising plans
Take full responsibility of accuracy, clarity of any written documents provided to the client from the agency, including contact reports, emails, marketing /advertising plans before submission to the client
Be involved and/or take the lead in pitches for new business participate in the preparation, presentation up to completion of acquiring a new account and establishing the new account with the agency
Regular informal reporting to the Managing Director on all aspects of business, agency, client for example budget changes, relationship issues, staffing, market information etc
Degree in Social Sciences or other related academic qualifications
Minimum of 7 years experience with 4 years in a similar high level position
Must have experience in Marketing or brand management from a reputable company
Experience in an advertising or PR firm is preferred
Mature with the ability to lead and mentor a team
Able to meet strict deadlines
Have passion and enthusiasm at all times
Be solutions orientated, with attention to detail
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Director – Client Service) to firstname.lastname@example.org before 18th February 2019.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted
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