Client Relationship Representative Job in Kenya
As the first line customer liaison, the primary role is to:-To increase customer retention through renewals
To increase the average number of policies per client through cross-selling
To handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target
Duties and Responsibilities
Contact clients and confirm receipt of renewal notices received before renewal date in line with script
Confirm client information and update on Premia.
Propose premium financing options to client in line with Company policy for late renewals and recoveries.
Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
Record information on reason for non-renewal or complaints
Flag follow ups and book appointments with clients
Send product information and/or proposal form to clients via email.
Advise clients on premium payment options
Send mail shot/email broadcast
Perform investigation on general queries, complaints and follow up with other supporting departments
Actively participate in process improvement meetings as required
Prepare daily end shift reports
Minimum of 3-4 Years of experience in an Insurance Firm
Experience in handling Inbound Calls, Claims, Quotations & Complaints
Must have studied Insurance or Economics
Experience in the insurance industry is Mandatory
Excellent Command of English & Swahili
Certificate of Good Conduct is Mandatory
Flexibility to work in Shifts
Skills and Competencies
Fluent in the English Language (must be well spoken)
Good IT literacy skills
Excellent communication skills – verbal and written
Service oriented mindset with a high degree of maturity
Ability to remain composed while handling stressful situations
Organized and meticulous in carrying out duties
Maintains a high level of integrity and observes confidentiality of client data.
Team player with pleasant disposition
Well presented and tactful
Numerate and quick thinker
Ability to multi-task
How to Apply
Qualified candidates to send in their resumes to [email protected] clearly indicating the position on the subject line
All Applications should reach us by 31st August 2018
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