Client Relationship Representative Job in Kenya

As the first line customer liaison, the primary role is to:-

To increase customer retention through renewals

To increase the average number of policies per client through cross-selling

To handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities

Contact clients and confirm receipt of renewal notices received before renewal date in line with script

Confirm client information and update on Premia.

Propose premium financing options to client in line with Company policy for late renewals and recoveries.

Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.

Record information on reason for non-renewal or complaints

Flag follow ups and book appointments with clients

Send product information and/or proposal form to clients via email.

Advise clients on premium payment options
Send mail shot/email broadcast

Perform investigation on general queries, complaints and follow up with other supporting departments

Actively participate in process improvement meetings as required

Prepare daily end shift reports

Qualifications

Minimum of 3-4 Years of experience in an Insurance Firm

Experience in handling Inbound Calls, Claims, Quotations & Complaints

Must have studied Insurance or Economics

Experience in

the insurance industry is Mandatory

Excellent Command of English & Swahili

Certificate of Good Conduct is Mandatory

Flexibility to work in Shifts

Skills and Competencies

Fluent in the English Language (must be well spoken)

Good IT literacy skills

Excellent communication skills – verbal and written

Service oriented mindset with a high degree of maturity

Ability to remain composed while handling stressful situations

Organized and meticulous in carrying out duties

Maintains a high level of integrity and observes confidentiality of client data.

Team player with pleasant disposition

Well presented and tactful

Numerate and quick thinker

Ability to multi-task

How to Apply

Qualified candidates to send in their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line

All Applications should reach us by 31st August 2018

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