Claims Manager Job in Nairobi, Kenya at Heritage Insurance Company

Claims Manager Job in Nairobi, Kenya at Heritage Insurance Company

We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 18 African countries.

We use our knowledge and action to guide our customers on their journey to financial freedom.

We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

The main purpose of the job is to efficiently and effectively oversee the operations of the retail claims section.


  • Receive reports on new claims and ensure they are promptly registered and handled in accordance with our Customer Service Charter.
  • Ensure all claims are handled professionally within the terms and conditions of policies issued.
  • Initiate and actualize claims cost management measures within the Treating Customer Fairly (TCF) guidelines
  • Ensure settlement offers and payments are processed promptly in line with set targets.
  • Supervise staff in the Retail Claims section. This includes maintaining a high level of discipline in the section and appraising them.
  • Produce management reports
  • Deal with general correspondences
  • Continuous review of claims reserves to ensure they are adequate at all times
  • Maintain a high level of service to customers at all points of contact such as telephone calls, emails letters or personal visits
  • Prompt attention to complaints
  • Ensure compliance with SLAs by all stakeholders and initiate corrective
    action for any breach
  • Train staff
  • Conduct training for intermediaries as may be necessary for them to understand our Products
  • Be instrumental in implementing strategic objectives


  • Degree in Business Management, Accounting, Insurance or other related field
  • Professional qualification in Insurance (AIIK or ACII)
    MBA degree will be an added advantage
  • 7 years in claims management with 3 years in managerial role
  • Strong analytical skills
  • Attention to detail
  • Good interpersonal and communication skills
  • Leadership and value adding capability
  • Ability to work effectively independently
  • Good knowledge of all non-life classes of business
  • High integrity

    How to Apply

    If you meet the above requirements you are encouraged to forward your application and updated CV to by 11th July, 2019.

    Clearly state the job title on the subject heading.

    Heritage is an equal opportunity employer and actively encourages diversity.

    Please note that only shortlisted candidates will be contacted.

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