City Walk Retail Sales Assistant Jobs in Kenya

City Walk Retail Sales Assistant Jobs in Kenya


City Walk is a registered company in Kenya and has been in operations since 1991 with 26 branches. City Walk specializes in selling of elegant, unique and stylish footwear, bags, clothes and leather items.

We are seeking for experienced candidates for the position of sales assistants who will be placed in our branches to sell the company products such as shoes, clothes and perfumes.

Overview of Position:

It is the responsibility of the Sales Assistant include, but are not limited to provide prompt, attentive and knowledgeable assistant to all clients, support the staff in order to achieve and surpass goals, and to insure the highest standards of client service are maintained at all times.

Core Responsibilities:

Sales Performance

  • Develop sales technique to insure maximum performance
  • Identify and meet clients’ needs
  • Utilize all available sales tools to increase business and improve results
    Overcome client objections and offer alternatives
  • Comply with all sales related policies and procedures
  • Utilize suggestive selling techniques to maximize and accessorize a sale
  • Close the sale and monitor all details alterations, shipping, delivery and special client requests
  • Collaborate with all associates to achieve departmental and store goals
  • Attend all meetings and seminars to insure knowledge to provide maximum results
  • Minimizes returns

    Product Knowledge

  • Possess an in-depth knowledge of the merchandise
  • Consistently seek to increase product knowledge
  • Maintain a keen interest in the fashion industry and market trends
  • Utilize product knowledge to increase sales
    Identify fit/product concerns in a timely manner
  • Have an understanding of competitors’ products

    Client Service

  • Provide the highest level of client service
  • Maintain constant floor presence to assist clients
  • Acknowledge all clients
  • Develop rapport with clients
  • Build and maintain repeat clientele
  • Maintain consistent communication with clients
  • Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
  • Identify and implement new ways of increasing client base
  • Monitor client purchases and client database
    Insure complete client satisfaction through to
  • client use of purchase
  • Selling Floor
  • Participate in merchandising moves and maintain merchandising directives
  • Possess a basic understanding of the company’s visual and merchandising standards and philosophy
  • Understand merchandise themes to convey to clients
  • Return all items, clean and well maintained, to their correct place
  • Participate in keeping the selling floor and merchandise clean and organized
    Participate in insuring the correct visual image is reflected on
    the floor at all times

    Inventory

  • Possess thorough knowledge of stock location and organization both on and off the selling floor
  • Participate in inventory control by insuring tickets and sensors on all garments
  • Participate in inventory, cycle counts and stock rotations as requested

    Human Resources

  • Be aware of and abide by all Human Resources policies and procedures
  • Assume responsibility to insure all personal personnel information is provided and updated and thoroughly abide by Employee Handbook
  • Complete all Human Resources paperwork in a timely manner
  • Adhere to work schedule, inclusive of time and attendance
  • Maintain consistent standards of image and grooming at all times
  • Attend and participate in all training and development seminars, programs and meetings

    Loss Prevention

  • Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
  • Respect and abide by all Loss Prevention policies, procedures and directives
  • Report any and all health or safety concerns to the appropriate person and contribute to a safe environment

    Point-of-Sale

  • Possess a thorough understanding of all point-of-sales policies and procedures
  • Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
  • Respect and abide by all register policies and procedures
  • Effectively utilize style locator and customer profile systems

    Inventory/Receiving

  • Respect and abide by all inventory/receiving policies, procedures and directives
  • Collaborate with inventory/receiving staff to insure client service standards of delivery and shipping

    Qualifications:

  • Basic understanding of sales principles and customer service practices
  • Proven 2-3 years working experience in retail sales/Perfume
  • Proficiency in English
  • Track record of over-achieving sales quota
  • Solid communication and interpersonal skills
  • Customer service focus
  • Friendly, helpful, confident and engaging personality
  • Basic administration skills
  • Degree/ Diploma or certificate in any discipline

    How to Apply

  • If you qualify for the above role, kindly send your CV to [email protected] by 4th February, 2019
  • Position open until filled.
  • Only qualified candidates will be contacted.

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