Citibank Uganda Operations Control Head Jobs

Citibank Uganda Operations Control Head Jobs


  • Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.

  • It ensures global transactions flow smoothly around the clock, wherever we do business.

  • Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.


  • The Operational Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems.

  • Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

  • Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.

  • Applies analytical thinking and knowledge of data analysis tools and methodologies.

  • Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

  • Typically deals with variable issues with potentially broader business impact.

  • Applies professional judgment when interpreting data and results.

  • Breaks down information in a systematic and communicable manner.

  • Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

  • Moderate but direct impact through close contact with the businesses’ core activities.

  • Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Provides governance and oversight may include
    (not limited to) technology operational risk, risk for example.

  • Executes the Managers Control Assessment (MCA) program in a timely manner.

  • Plans, tests and reports on Operational Risk findings

  • Tests and monitors key controls which have been identified for each product line and document results.

  • Liases with business and line control officers on any deficiencies or control gaps.

  • Ensures appropriate remedial actions are in place where deficiencies are identified.

  • Documents, implements and executes Corrective Action Plan (CAP) for management of control issues
    Additional duties as assigned

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 2-5 years previous experience

  • Excellent organizational skills, ability to multitask and adapt to change

  • Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to both work collaboratively and independently; ability to navigate a complex organization

  • Proficient in MS Office applications ( Excel, Word, PowerPoint)

  • Project management skills, MCA knowledge


  • Bachelor’s/University degree or equivalent experience

    How to Apply

  • For more information and job application details, see; Citibank Uganda Operations Control Head Jobs

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