CITAM Customer Relations Officer Jobs in Kenya

CITAM Customer Relations Officer Jobs in Kenya

Job Summary

To offer front office support to facilitate service delivery at HOPE Media

Main Duties and Responsibilities

Customer Relations

  • Ensuring that workspace is fully operational and processes are running smoothly
  • Handling the reception and welcoming walk in clients.
  • Open and maintain FOH individual entries by ensuring all relevant account information is captured.
  • Resolve problems and enquiries and/or provide alternatives within set time frames
  • Recommend potential solutions to management by collecting and analyzing customer needs.
  • Generate leads for our Marketing team to follow up.
  • Build sustainable relationships of trust through open and interactive communication and working towards and maintaining membership of 20,000 database.
  • Communicating to members and ensuring highest levels of members’ satisfaction.
  • Implement and maintain periodic Customer Service Index.
  • Meet personal registration targets and churn targets.
  • General administration

    Maintain and execute customer relations platforms

  • HOPE FM / HOPE TV/ CITAM Assemblies, Diaspora, App
  • Social Media (FB/Instagram/Twitter)
  • Bulk SMS, Website, Email & email banners
  • Receiving mail and packages on behalf of the Members and forward to the individual
  • Design
    and produce FOH merchandise for the loyalty scheme
  • Coordinate and host external events (such as workshops, networking events, lunch and learns, etc.).

    Minimum Qualifications

  • Born again Christina with a Bachelors Degree Administration or Management.
  • Age limit 25 – 35 years old.


  • 3 years of working as a Front Office Customer Relations Officer.
  • Computer packages proficiency.
  • Ability to work under pressure with minimal supervision.

    How to Apply

  • Interested and qualified applicants should send their applications and detailed resume to to be received by close of business on Friday, 8th February, 2019.
  • For all the positions, only shortlisted candidates will be contacted!

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