Cisco Nigeria Renewals Manager - Nigeria Jobs

Cisco Nigeria Renewals Manager - Nigeria Jobs


What You'll Do

  • The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

  • You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition.

  • You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

    Key Responsibilities

    Key responsibilities and activities include:

  • Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts

  • Learn customer’s industry/business
    Articulate Sales/BD/Renewals hand offs

  • Aware of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis.

  • Executes renewal contracts for products and services on small accounts with low complexity

  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.

  • Monitors quote creation progress to mitigate contract closure risks.

  • Conduct analysis and provides recommendations to maximum value

  • Conduct process management and financial assessments to support renewals process

  • Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement

  • Monitor and reports state of customer relationships, pipeline, forecasts and new prospects

  • Assist Renewals team with ad hoc requests to meet customer need

  • Initiates the start of cross-functional relationships with Sales, BD and Operations

    Who You'll Work With:

  • This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

    Who You Are

  • You analyze the customer environment, industry, market impact and Cisco footprint

  • You can implement policies for forecasting, data quality and accuracy

  • You'll build an understanding of Customer and Partners procurement processes

  • You will gain experience with CRM tools i.e. SFDC

  • You'll develop basic consultative selling skills

  • You love executing win-back strategies for inactive customers

  • If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

    How to Apply

  • For more information and job application details, see; Cisco Nigeria Renewals Manager - Nigeria Jobs


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