Cigna Global Admin - Senior Supervisor Jobs in Kenya

Cigna Global Admin - Senior Supervisor Jobs in Kenya

The Position:

As the EGS Admin Senior Supervisor you will be responsible for the admin process across EGS. You will have teams in Greenock, Nairobi, Kuala Lumpur and Antwerp all reporting into local Supervisors.

You will have management responsibility for the Supervisors and also Subject Matter Experts aligned to the regional teams, you will take decisions on all process related aspects, cap plans, process improvements, strategic roadmap with a reporting line into the Head of Global Admin.

Main Duties/Responsibilities:

Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality and customer satisfaction targets

Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level

Build a strong partnership and collaborate closely with stakeholders

Ensure appropriate performance management action, timely recruitment and effective succession planning is in place.

Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within Claims processes

Use data insights to challenge day-to-day operations, and build a continuous improvement mind set

Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks

Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts

Manage the implementation of projects linked to

Global Admin with the support of subject matter experts

Develop and maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service

Interact with the senior management to adapt your processes to meet evolving objectives

Use independent judgement and discretion to review and resolve complex issues

Contribute in achieving departmental and company-wide goals and business plans

Instrumental in Employee Engagement and a ‘one team’ approach

Your Profile

Minimum of three years experience leading large operations teams or other relevant experience in a Customer Operations function

Experience

with systems like KOFAX, Octopus, Salesforce

Financial services or insurance experience is a plus

Active language knowledge of at least English (additional languages are a plus)

Experience in coaching, managing, developing and motivating individuals

Proven data analytics skills (advanced Excel, Qlikview, Tableau )

Clear experience in driving a team to achieve excellent customer service results

Experience of leading and implementing change

Excellent inter-personal skills
Negotiation and influencing skills

Action-orientated problem-solving skills / process improvement

Excellent organisation, planning and prioritisation skills

Strong communication skills: demonstrating drive and enthusiasm

Demonstrating flexibility and adaptability to change

Result-oriented, able to mobilise the team to achieve key objectives

Accountability – assumes ownership for achieving personal results and collective goals
Customer orientated

Key Competencies

Manage ambiguity

Balances stakeholders

Organizational Savy

Drives Engagement

Build effective teams

Tech savvy

Global perspective

Data driven

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.

Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

How to Apply

For more information and job application details, see; Cigna Global Admin - Senior Supervisor Jobs in Kenya

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