Cigna Global Admin – Administration Services Representative Jobs in Kenya

Cigna Global Admin – Administration Services Representative Jobs in Kenya

The Position:

A vacancy has arisen within EGS Global Admin opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Subject Matter Expert.

You will be responsible for providing a solid in depth knowledge of System & Processes to ensure Training Delivery & Effective Coaching/Development to staff across the Admin Organisation.

Main Duties/Responsibilities:

Expert user in all applications/processes within the admin organisation.

Actively work in the production environment to keep current in operational knowledge.

Point of contact to support all admin for queries/clarifications.

Represent the Process/Organisation in Projects, Stakeholder Meetings and Business Readiness activity.

Being proactive in identifying improvement/enhancement opportunities and be active in identifying and sharing ideas for innovation and continuous improvement in business process

Create/maintain Intake Processes in Knowledge Exchange to keep current.

Training – Delivery of Training to New Hires,

Cross Training and Refresh classes as required.

Quality Audit execution, presentation of results and root cause analysis to provide coaching/development to AA’s ensuring Quality KPI is achieved month on month.

Ownership of escalations to identify root cause providing updates to Supervisors & Operations Manager

Proactive to address and/or escalating risks in process/people

Developing/maintaining effective business relationships both internally and externally to ensure a seamless delivery of service.

Daily support to Supervisors and Operations Manager as required.

Skills/Qualities:

Fluent in English (Verbal & Written)

Self-motivated with

a proactive approach

Passionate in Business Process – Project

Background Preferred

Exceptional attention to detail and accuracy

Ability to take ownership and deliver results

Leadership in Coaching/Development

Work well in a team environment

Ability to learn in a virtual environment

Excellent problem solving skills

Confidentiality Management of Data

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.

Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

How to Apply

For more information and job application details, see; Cigna Global Admin – Administration Services Representative Jobs in Kenya

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