Cigna Customer Service Representative Jobs in Kenya

Cigna Customer Service Representative Jobs in Kenya

Your Job

• You address our clients' questions with expertise and empathy by e-mail and telephone. These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.

• You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.

• You make sure that hospitals worldwide receive all necessary documents for a plan member's admission within the best possible terms.

• All of these tasks are performed in English or other languages.

Your Profile

• You have a bachelor or master degree or equal through experience.

• You have active knowledge of English. Knowledge of an extra language (French, Portuguese) is an asset.

• You are strong in communication.

• You are service-minded.

• You work accurately and you do not mind working with tight deadlines.

• You have a strong sense of responsibility.

• You can easily handle procedures regarding document verification.

• You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).

• You like to work with numbers.

• You handle confidential information in a discrete manner.

• You work autonomously but also enjoy working as part of a team.

• You like to take initiative.

How to Apply