CIC Insurance Pharmacy Manager Jobs in Kenya
CIC Insurance Pharmacy Manager Jobs in Kenya;The role holder will be responsible for setting up, expansion, and successfully running CIC Pharmacy stores in accordance with relevant regulations.
Responsibilities
Pharmacy Expansion
Identify suitable locations for new pharmacy branches.
Acquire relevant licenses and approvals for running pharmacies and ensure timely renewals.
Participate in recruitment and staffing.
Source and procure pharmaceutical products.
Stakeholder Management / Procurement
Engage and contract suppliers (wholesalers and retailers).
Maintain cordial relationships with customers, regulators, and suppliers.
Medication Dispensing Guidelines
Provide leadership and guidance by establishing policies on drug dispensing, accuracy, and appropriateness.
Ensure dispensing of medications in accordance with legal and ethical guidelines.
Staff Management & Leadership
Recruit, train, and supervise pharmacists, technicians, and support staff.
Schedule staff and ensure adequate coverage in each branch.
Conduct performance appraisals and mentorship.
Enforce professional conduct and workplace discipline.
Operations Management
Ensure smooth day‑to‑day operations across all branches.
Standardize procedures (dispensing, stock handling, customer service).
Monitor workflow efficiency and resolve operational issues.
Ensure consistent service quality in all branches.
Inventory Management
Monitor and manage pharmaceutical inventory to prevent shortages and excess stock.
Order and restock medications as needed.
Conduct regular audits to ensure proper storage and handling of medications.
Develop annual departmental budgets and ensure efficient resource utilization.
Manage debtors effectively.
Health and Wellness Promotion
Coordinate wellness initiatives through CIC wellness program and CDM program with timely drug delivery.
Collaboration with Healthcare Professionals
Collaborate with service providers to optimize patient care.
Communicate effectively with prescribers to clarify and discuss medication‑related issues.
Review and provide technical support on pharmacy prescriptions and claims.
Customer Service
Ensure a positive and welcoming environment for customers across all branches.
Address customer inquiries and concerns professionally and empathetically.
Resolve issues related to medication availability, insurance, and prescription refills.
Regulatory & Compliance Oversight
Ensure compliance with pharmacy laws, PPB regulations,
and ethical standards.
Maintain valid licenses for all branches and staff.
Ensure proper documentation and record‑keeping.
Handle inspections and audits.
Business Development & Growth
Identify opportunities for expansion or service improvement.
Implement marketing and promotional strategies.
Monitor market trends and competitor activity.
Improve sales through ethical and patient‑centered practices.
Reporting & Communication
Communicate policies and updates to branch managers.
Coordinate meetings and performance reviews.
Continuing Education
Stay informed about new drugs, treatments, and healthcare trends.
Participate in continuing education programs to maintain and enhance professional competence.
Audit, Compliance & Risk Management
Strictly adhere to regulations, statutes, standards, practices, and internal processes.
Contribute to achieving “good” ratings in internal and external audits.
Address and escalate risk management requirements through defined channels.
Generic Duties
Participate in meetings and committees.
Perform any other duties as allocated.
Qualifications / Work Experience
Academic Bachelor’s Degree in Pharmacy from an institution recognized by the Pharmacy and Poisons Board.
Professional Minimum of five (5) years’ experience in a similar role.
Professional Registered with the Pharmacy and Poisons Board with a valid practising license.
Professional Ability to work collaboratively in a team‑oriented environment.
Professional Strong relationship management skills.
Professional Ability to run a chain of pharmacy stores.
Professional Strategic thinker with strong management skills.
[Method of Applica
How to Apply
For more information and job application details, see; CIC Insurance Pharmacy Manager Jobs in Kenya
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