CIC Insurance Group Assistant ICT Business Analyst – General Business Jobs in Kenya

CIC Insurance Group Assistant ICT Business Analyst – General Business Jobs in Kenya

Purpose

Responsible for Supporting the business on any ICT support related tasks assigned to them. He/She will be the point of contact between ICT and the CIC General Business staff as the first line of support on critical Business Systems related issues for all the Business systems currently in use.

These includes such tasks as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported policy and claims transactional related issues as well as issuing recommendations and following up with the vendors on such issues to closure.

Job Description of the Assistant ICT Business Analyst

1st Level support for General Business Systems both in Kenya and the CIC Regional offices

UAT coordination of completed Change Requests for General Business Systems

Deployment of System patches for Change Requests for General Business Systems

Basic customization of business requirements and reports in the General Business Systems in use at the CIC regional office

Troubleshooting Application related issues for General Business Systems

Coordinating General Business Portals related system issues with the business champion

Managing General Business related helpdesk calls to ensure timely closure.

Setting up accounts for new users in General Business Systems as well deactivation and modification as may be required from time to time.

Responding in a timely manner to General Business service issues and requests.

Carrying out ICT training for users on any General Business Systems as well as any major Change Requests deployed.

Receiving and responding

to internal customer support requests via the ICT service desk, ICT hotline, emails, and walk-in support specifically those related to General Business Systems.

Testing new IT Business System designs and rectify or advise for rectification of design problems.

Academic Qualifications

Bachelor’s degree in information technology, Computer Science and/or Business-related fields from a recognized university.

Professional Qualifications

Certification in ITIL, SQL will be an added advantage

Basic Training in any Project Management Methodology e.g. PRINCE2, PMP, AGILE will be an added advantage.

Basic Training in Linux Administration will be an added advantage

Experience

Up to two (2) years’ relevant experience preferably in the insurance industry

Experience with SQL Server Administration especially oOracle

Experience in Database Programming and Tuning preferably on Oracle Database.

Experience in supporting Premia or AIMS Insurance Business Systems will be an added advantage

Skills and Attributes

Excellent Development/Programming skills

Excellent communication and presentation skills

Problem solving and analysis skills

Excellent interpersonal skills

Excellent customer care skills

Good knowledge of change control procedures

How to Apply

For more information and job application details, see; CIC Insurance Group Assistant ICT Business Analyst – General Business Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!