CIC Insurance Client Relation Officer Jobs in Kenya

CIC Insurance Client Relation Officer Jobs in Kenya; To manage clients within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

Primary Responsubilities

Service Delivery Management

Coordinate dispatch of renewal notices and confirm renewals through active client engagement.

Conduct scheme performance and service review meetings with clients to identify and address service gaps;

Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;

Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;

Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.

Sharing of reimbursements payments and declines.

Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.

Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.

Receive and transmit all invoices and credit notes from CIC to the client.

Sharing of membership numbers and training members on Virtual access.

Share monthly

scheme Funds reports by the 10th day of every Monthly and ensure timely collection.

Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.

Follow up on historical and current debts.

Update the contact person on daily admission updates and death notifications.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Particulars Detail Specific Field or Qualification

Education Bachelor’s Degree Bachelor’s Degree in a business-related field

Experience Required:

Description Required years of experience

Minimum of Two (2) years’ relevant experience in a similar position.2



How to Apply

For more information and job application details, see; CIC Insurance Client Relation Officer Jobs in Kenya

Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!