CIC Insurance Care Officer – Medical Jobs in Kenya

CIC Insurance Care Officer – Medical Jobs in Kenya


Responsible for care facilitation/cost containment and call centre reachability.

Primary Responsibilities:

  • Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.

  • Monitor cost, average length of stay on inpatient cases.

  • Issue guidance on Pre-authorized optical, dental and scheduled procedures

  • Conduct Hospital visits whenever the insured members are hospitalized

  • Respond to stakeholder inquiries on cases involving medical care management.

  • Receive and respond to Medical emergency lines and ensure 24-hour coverage

  • Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time

  • Facilitate referrals and medical evacuations when need be.

  • Monitor benefits utilization and share timely updates to the stakeholders.

  • Prepare and share timely reports as may be guided.

    Academic and Professional Requirements


  • Diploma in Nursing or Clinical Medicine

  • Computer literate in MS Office and other office applications

    Experience Required:

  • Relevant experience in Care Management, medical claims and call centre

    How to Apply

    For more information and job application details, see; CIC Insurance Care Officer – Medical Jobs in Kenya

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