CIC Insurance Assistant Manager – Data Analytics & Operations Jobs in Kenya

CIC Insurance Assistant Manager – Data Analytics & Operations Jobs in Kenya; Reporting to the Head, People & Culture Centre of Excellence, the role holder will be responsible for leading data-driven decision-making processes by analyzing datasets, optimizing operational efficiencies, and developing robust reporting frameworks.

The incumbent will oversee people analytics, project management, and operations, playing a vital role in designing analytics solutions, delivering strategic insights, and building business intelligence related to people matters. Additionally, the role holder will drive the alignment of People & Culture (P&C) operations, manage projects related to the automation of critical processes, and ensure effective data governance and compliance. Collaborating with P&C teams and stakeholders across regions, the incumbent will ensure reporting needs are met and that data is leveraged to drive strategic P&C decisions within CIC Group.

Primary Responsibilities

People Analytics & Data Management

*Generate data from various sources including data bases and prepare regular reports on key HR metrics. Collaborate with other departments and P&C teams to ensure data accuracy and relevance.

*Analyze data to establish trends and critical insights including ESG and provide recommendations.
Develop dashboards, reports and analytics to support P&C leadership in decision making and drive business decisions.

*Ensure HRIS system and reporting tools are up-to-date and are aligned with business needs. Stay up-to-date on new HRIS functionalities and trends; introducing these advancements to P&C teams so as to enhance overall performance of the department.

*Provide support and training to P&C teams on how to use the HRIS for effective data reporting, analytics and records management.

Operations Management

*Oversee the secure storage and management of both electronic and physical records in compliance with data privacy laws and company policy.

*Ensure accurate, organized and compliant management of employee records and manage document retention and disposal procedures in line with CIC data retention policy.

Project Management

*Leading and

executing projects on P&C processes’ digitization.

*Develop and maintain documentation and manuals on system processes and procedures as part of project execution

*Manage projects’ vendor relationships and associated contracts.

Compliance and Auditing

*Perform regular audits of HRIS data and records across the regions to ensure completeness, accuracy and compliance.

Collaboration and stakeholder engagement

*Partner with business and P&C teams to understand their data needs and provide analytical support across the regions.

*Provide ongoing support to HRIS users by answering queries and troubleshooting system-related issues.

Key Skills, Knowledge, Experience and Behavioural Competencies

Education Bachelor’s Degree Bachelor’s degree in Human Resources, Information Technology, or related field

Professional Qualifications Higher Diploma in HR or CHRP(K) would be an added advantage

Experience Required:

Five (5) years of relevant experience out of which three (3) at a supervisory level.

Skills and Competencies:

· Ability to manage multiple projects in parallel, work collaboratively with teams and as an individual contributor

· A track record of translating data and metrics into measurable HR trends

· Experience in coordinating human resource management system implementation and management.

· Sound knowledge of business intelligence, data analysis tools and visualization e.g. Microsoft Power BI, Tableu

· Proficiency in MS Office Suite, MS Word, Excel, PowerPoint, Publisher


How to Apply

For more information and job application details, see; CIC Insurance Assistant Manager – Data Analytics & Operations Jobs in Kenya

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