Ciala Hospital Receptionist Jobs in Kenya

Ciala Hospital Receptionist Jobs in Kenya;The Receptionist will be responsible for managing patient registration, appointment scheduling, and front desk coordination while ensuring professional, courteous service and maintaining hospital service standards.

Qualifications & Requirements

Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field.

Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience).

Strong customer service and patient handling skills.

Excellent communication and interpersonal skills.

Ability to manage high patient flow in a busy clinical environment.

Proficiency in computer applications and hospital management systems will be an added advantage.

Strong organizational skills with attention to detail.

Ability to handle patients and relatives with professionalism, empathy, and patience.

High level of integrity, discretion, and professionalism.

Key Responsibilities

Receive and attend to patients, visitors, and clients in a professional and courteous manner.

Manage patient registration, appointment scheduling, and front desk coordination.

Direct patients appropriately to consultation rooms, departments, or services.

Handle incoming calls, inquiries, and hospital communication channels efficiently.

Ensure accurate patient data entry and updates in the hospital management system.

Support billing processes and guide patients on payment procedures where necessary.

Maintain a clean, organized, and professional reception area at all times.

Coordinate patient flow to reduce waiting time and improve service efficiency.

Provide general administrative and clerical support to hospital departments as required.

Uphold confidentiality, patient dignity, and hospital service standards at all times.

How to Apply

Interested and qualified candidates should forward their CV to: careers@cialahospital.com using the position as subject of email.

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