Church World Service Technical Scrum Master Jobs in Kenya
Church World Service Technical Scrum Master Jobs in Kenya; The Project Lead Scrum Master, working closely with the development team and product owner, is responsible for coordinating and supporting the smooth running of agile processes, ensuring team productivity, removing obstacles, and compliance with operational and administrative policies.
This role ensures the effective coordination of IT Software Development Team and Program engagement to meet programmatic goals and compliance standards.
The Scrum Master leads cross‑functional teams, drives process improvements, and serves as the secondary liaison with PRM, USCIS, and other stakeholders for efficient delivery.
Responsibilities
Requirements Specification
Coordinate stakeholders: invite SMEs to refinement, clarify non‑functional requirements, and resolve conflicting priorities.
Coach the Product Owner (PO) to own and prioritize the backlog; ensure the PO articulates value, acceptance criteria, and priority.
Facilitate Backlog Refinement sessions so items become clear, small, and estimable (split epics, define acceptance criteria, surface dependencies).
Enforce Definition of Ready (DoR) and Definition of Done (DoD) so the team only pulls sprint work that’s actionable and testable.
Promote testable requirements by encouraging acceptance tests, using relevant scenarios to reduce ambiguity and defects.
Facilitate Scrum Ceremonies
Plan and run Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective, and Backlog Refinement.
Run daily unblock huddles; create escalation path; map dependencies; assign owners.
Keep meetings time‑boxed and outcome‑focused.
Coach Team and Stakeholders
Teach Scrum rules, provide servant‑leadership, and continuous improvement.
Mentor individuals on collaboration and self‑organization.
Communicate progress, risks, and dependencies to managers, developers, and business stakeholders.
Protect Team Focus
Shield team from scope creep, unnecessary meetings, and ad‑hoc requests.
Help Product Owner prioritize backlog, refine backlog, clarify acceptance criteria, and ensure user stories are ready for sprint planning.
Establish and track relevant metrics.
Remove Impediments
Identify blockers (technical, organizational, external) and either resolve them or escalate with clear owner and resolution timelines.
Mediate disagreements and foster psychological safety.
Track and Report
Track metrics (velocity, cycle time, sprint predictability, blocked time) and run experiments to improve them.
Track readiness metrics: percent of sprint backlog meeting DoR at planning; number of rework items due to unclear requirements.
Stakeholder Management through reporting.
Compliance
Ensures all functions strictly adhere to DOS/PRM, USCIS, RPC, and CWS Africa policies, guidelines, and procedures.
Ensures development, implementation, dissemination, monitoring, and adherence to Processing Guides for processing of refugees eligible for the US Refugee Admissions Program in sub‑Saharan Africa.
Conducts job function observations to ensure compliance is met and identifies any areas of improvement or training needs.
Stakeholder Engagement and Representation
Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC, and domestic Resettlement Agencies.
Ensure professional, timely, and proactive communication with partners.
Represent CWS/RSC Africa’s values and policies to staff, partners, and applicants.
Ensure staff professionalism in all external engagements.
Additional Responsibilities
Perform other duties as assigned to enhance program quality and efficiency.
Experience Qualifications
A minimum of six years’ relevant paid work experience is required with hands‑on coaching and measurable team outcomes.
Proven experience supporting software teams in Agile/Scrum environments.
Skills
Strong communication and facilitation skills; experience with Jira, Confluence, or similar.
Strong verbal and written English language skills.
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent organizational and time management skills.
Education &
Certifications
Bachelor’s Degree in IT, Business, or related field, or four (4) additional years’ work experience in lieu of a bachelor’s degree.
Certified Scrum Master (PSM I/II, CSM certification).
Abilities
Understands enough of the product/tech stack to remove technical blockers.
Prioritizes team needs, removes obstacles, protects team focus.
Runs time‑boxed ceremonies, keeps meetings outcome‑driven.
Teaches Agile practices, develops team autonomy and PO collaboration.
Identifies root causes, escalates and coordinates cross‑team fixes.
Aligns PO, managers, and external stakeholders to the sprint goal.
Turns retrospectives into measurable experiments.
Work under pressure with competing priorities.
Analyze and solve complex problems and make sound decisions.
Work with minimal supervision.
Maintain a high‑performance standard with attention to detail.
Work independently and contribute to overall operations of CWS Africa.
Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Important Requirements
Strong English communication skills, both written and oral.
Ability to work in a multi‑cultural environment required.
Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
Remain alert and responsive to any child safeguarding and PSEAH risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the policies and procedures, and conduct yourself in a manner consistent with them.
Special Requirements
The candidate should be in good health, willing and able to travel extensively in often difficult conditions and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
This position is based in Nairobi, Kenya.
This position requires use of laptops at all times; competence in Microsoft Office packages is required.
This position may require travel in sub‑Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
Background check which includes references, and an educational and criminal check is required before the start of employment.
A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non‑ventilated spaces.
The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism. Incumbents should fully understand the insecurities present within Kenya and the region.
The position is Full‑time.
All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and governing regulations based on prevailing context.
How to Apply
For more information and job application details, see; Church World Service Technical Scrum Master Jobs in Kenya
Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 3 Best Africa Jobs.
