Church World Service START Data Conversion Supervisor Jobs in Kenya

Church World Service START Data Conversion Supervisor Jobs in Kenya

Primary Purpose

  • This position is responsible for coordinating and supporting data collection and analysis processes in partnership with RPC and START data conversion teams.

  • This position will support data cleansing efforts and will analyze current WRAPS data and field usage to enable conversion into START.

  • The START Data Conversion Supervisor will work closely with the RPC, the Systems Solutions Champion, and Programs’ Departments.


  • This position will report to the Systems Solutions Champion and will directly supervise a data conversion support team.

    Essential Duties


  • Develops and maintains effective relationships with RPC.

  • Ensures communication to RPC is professional, timely and proactive.

  • Represents CWS/RSC Africa processing practices to RPC.

    Data Management and Analysis

  • Identifies and assists with relevant process reviews to compare requirements vs. current processing and outputs.

  • Remains up-to-date on WRAPS fields and CAR usage, as well as START usage to ensure successful data analysis, cleansing and migration.

  • Analyzes data in START as compared to WRAPS to identify anomalies.

  • Assesses high-level reporting needs for the RSC and stakeholders and advocates for those needs to be met in START.

  • Maintains effective communication systems to collect and share relevant data with regard to START, across all Programs departments, and with RPC.

  • Remains abreast of Service Now upgrades, reads release notes and reviews the upgrade and migration tasks for applications and features.

  • Participates in START user-acceptance testing.

  • Other duties as assigned.

    Performance Management

  • Provides direct supervision and leadership to staff, including yearly performance evaluations, developing job descriptions, participating in hiring, and coordinating leave.

  • Establishes and communicates performance expectations, onboarding and training.

  • Ensures that QCs are being conducted and feedback is being provided to staff and/or other departments.

  • Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.

  • Monitors staff time and attendance.

    Staff Care

  • Monitors and ensures a safe, healthy and professional work environment.

  • Ensures direct reports are accessing and using their benefits appropriately, including leave.

  • Actively supports staff by promoting safe space, open-door, and the escalation policy.



  • Bachelor’s degree in a related field is required. Significant work experience in a related field may be considered in the place of education requirements.


  • Deep knowledge of WRAPS’ processing is required.

  • Experience analyzing RSC Africa data
    is required, with particular interest in anomalous data detection.

  • Proven ability to communicate professionally with external stakeholders is required.

  • Five years of paid work experience is required, including at least one year of supervisory experience.

  • Knowledge on Software Development Life Cycle stages is a plus.


  • Advanced computer knowledge, specifically with MS Office (Excel, Access, Outlook, Word, PowerPoint).

  • Proficiency using Tableau is a plus.

  • Strong English communication skills, both oral and written.

  • Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences


    The START Data Conversion Supervisor must have the ability to:

  • identify problems and come up with resolutions to improve operations;

  • adhere to CWS/RSC Africa Data Integrity standard operating procedures;

  • follow instructions from the Supervisor with a positive and receptive attitude;

  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;

  • conduct oneself in a professional and courteous manner to represent the best interests of CWS/ RSC Africa;

  • maintain a high performance standard with attention to detail;

  • carry out all of the duties of the position efficiently and effectively with minimal supervision;

  • work independently and contribute to overall operations of CWS/RSC Africa;

  • take initiative in the development and completion of projects;

  • lead others and address issues as they arise;
    maintain strict confidentiality with CWS/RSC Africa administrative and operational information;

  • manage a large and diverse workload under pressure with competing priorities;

  • analyze and solve complex problems and make sound decisions;

  • work well as a team in a multi-cultural environment while maintaining a high level of motivation;

  • effectively manage CWS/RSC Africa’s resources;
    actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

    How to Apply

    For more information and job application details, see; Church World Service START Data Conversion Supervisor Jobs in Kenya

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