Church World Service Human Resource Manager Jobs in Rwanda

Church World Service Human Resource Manager Jobs in Rwanda


Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. CWS does not discriminate on the basis of race, colour, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The HR Manager is responsible for overseeing the HR function of CWS Rwanda. This position will have responsibility over the organization’s recruitment & selection, compensation and benefits administration, training and development, labour relations and HR administration. This position ensures that CWS Africa’s HR priorities and targets are met and that standard operating procedures are strictly adhered to. S/he will model the organizational values of CWS and will support colleagues to understand and live these values. This role will supervise HR Supervisor

Working Environment

Office and/work from home environment. Periodic travel to the field as may be required.

Core Job Responsibilities:

Leadership & Management

  • Provide direct supervision and leadership to the HR Department, including performance evaluations, compensation & benefits, recruitment, employee wellbeing, JD development & review, time and leave management.

  • Work closely with management to coordinate the Performance Management Process in compliance with policy, including training staff and supervisors on performance evaluation, sending communication on performance evaluation and providing advice and support to employees and Supervisors among others.

  • Identifies training needs, develops and implements training plans for the HR team, in coordination with the training unit.

  • Ensure coaching, mentorship, feedback and corrective action plans are carried out where needed.

  • Advise SMT on staff care component when there are incidents and their implication to CWS RSC.

  • Develop performance management systems that support consistency in work outputs.

  • Ensures annual plan and strategic goals are met as communicated by the leadership.

  • Actively support staff by promoting safe space, open-door and the escalation policy.

  • Motivate teams to remain engaged and ensure optimal performance.

    Workforce Planning and Talent Acquisition

  • Review and amend interview tools/materials, ensuring that they are adequate and provide the hiring panel with the opportunity to identify the best fit for the role and the organization.

  • Build and review CWS internal channels of recruitment, through the HR system, social media channels and other software, to ensure CWS reach is maximized.

  • When required, act as an advisor in hiring processes, sourcing, relocation, job description writing and ensuring adherence to the global requirements.

  • Collaborate with the hiring managers as required, to understand their strategic staffing needs, priorities and ensure vacancies are filled on time.

    Compensation, Benefits and HR Administration

  • Serve as a reliable source of HR knowledge in response to staff queries, ensuring compliance with CWS policies and procedures and applicable labour laws.

  • Review and update the local SOPs and all other human resource policies and procedures as appropriate.

  • Lead Implementation of HR systems, policies, procedures and best practices to strengthen country HR management.

  • Collaborates with the Admin team to ensure Occupational, Safety and Health Standards are maintained.

  • Ensure all benefit programs are
    managed properly to maintain and enhance employee wellbeing.

  • Develop best practices in human resource management and to ensure implementation of the same.

  • Ensure staff are accessing and using their benefits appropriately.

  • Oversee the onboarding program for all new hires.

  • Oversee Country Office payroll administration.

    Risk Management and Compliance

  • In coordination with CWS Global HR, ensure that HR policies and practices are compliant with Rwanda employment laws and any existing regulations.

  • Ensure compliance with local employment laws, HR policies and practices & recommend changes as needed.

  • Ensuring that compensation practices are in compliance with current legislation and tax regulations.

  • Work closely with Program Integrity department and make follow-up on compliance issues.

  • Closely monitor HR processes to ensure efficiency and compliance.

    Data Management

  • Produce periodic reports aimed at monitoring quality and compliance on performance management.

  • Participate in salary and labor market surveys to determine prevailing compensation and benefits.

  • Develop HR-focused indicators and dashboard to measure efficiency and effectiveness.

  • Conduct research into emerging trends, issues and best practices.

  • Produce relevant reports for management decision making.

    Additional Responsibilities

  • Oversee employee relations processes e.g., investigations, disciplinary, conflict and grievance handling as appropriate.

  • Lead in the delivery of HR projects and other duties assigned by CWS/RSC Africa Management.

  • Promote a work environment that demonstrates fairness, openness and equity.



  • Eight (8) years’ relevant work experience is required.

  • Two (2) years of direct supervisory experience

  • Proven experience managing working in an HR management capacity with large multi-cultural teams.

  • Experience with overseas processing or US refugee resettlement preferred.

  • Knowledge of Rwanda labour laws and customs required.


  • Exhibit excellent organizational skills, responding to internal clients in a timely and professional manner.

  • Demonstrated ability to work in a self-directed, fast-paced and results-oriented environment.

  • Computer literacy, with a strong emphasis on Microsoft Excel and Outlook.

  • Strong organizational and time management skills.

  • Exceptional interpersonal communication skills.

  • Excellent analytical skills.

    Education & Certifications:

  • Bachelor’s degree in human resource management or related field with post graduate qualification/certification in Human Resource Management.

  • Master’s degree is preferred.


  • Manage large and diverse workload, working under pressure with competing priorities.

  • Analyse and solve complex problems and make sound decisions.

  • Maintain a high-performance standard with attention to detail.

  • Maintain the integrity of official records.

  • Work with minimal supervision

  • Work independently and contribute to overall operations of RSC Africa.

  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

  • Strong English communication skills, both written and oral.

  • Ability to work in a multi-cultural environment required.

    How to Apply

    For more information and job application details, see; Church World Service Human Resource Manager Jobs in Rwanda

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