Church World Service Cultural Orientation Supervisor (Kenyan National Hire) Jobs in Kenya

Church World Service Cultural Orientation Supervisor (Kenyan National Hire) Jobs in Kenya

Primary Purpose

  • This position is primarily responsible for hiring, training, support, supervision, and evaluation of the Cultural Orientation Senior Trainers, Trainers, and Program Assistants in Nairobi and in field locations across Africa.

  • The CO Supervisor actively oversees all aspects of the implementation of CO Circuit Rides (CRs), including daily oversight of CRs in the field, cultural orientation training to refugees approved for resettlement to the United States, circuit ride logistics, and security.

    Essential Duties


  • Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.

  • Ensures development,implementation,dissemination,monitoring and adherence of standard operating procedures (SOPs) for cultural orientation.

  • Conducts job function observations of CO staff to ensure compliance is met and identifies any areas of improvement or training needs.

  • Identifies and assists with regular process reviews.

  • Demonstrates ability to conduct field activities including Cultural Orientation training.

  • Travels to field locations to monitor CO training, conduct performance evaluations and meet with partners andvendors.

    Data Management and Analysis

  • Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsiblemanner.

  • Assists in monitoring the movement of cases through the RSC Africa refugee pipeline sothat cases receive CO according to the PRM Cooperative Agreement.

  • Develops and maintains effective relationships with RSC implementing partners, including PRM, IOM, and UNHCR.

  • Ensures partner communication from the department is professional,timely and proactive.

  • Represents organizational policies and culture to staff.

  • Ensures the workforce is professional when representing CWS/RSC Africa torefugees, partners, the funder and colleagues.

    Performance Management

  • Provides direct supervision and leadership to CO staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating eave.

  • Develops and implements training modules for CO staff, in coordination with
    the Training unit, andensuresthatstaffreceivecrosstrainingondifferentaspectsofrefugeeprocessing.

  • Runs quality assurance reports and ensures accuracy of data.

  • Ensures coaching, mentoring, feedback and corrective action plans are carried outwhere needed.

  • Ensures establishment of performance expectations and communication, on-boarding and training.

  • Travelstoprocessinglocationsthroughouttheregiontomonitorteamsandbuildpartner relationships.

  • EvaluatesandassessestrainingneedsofCOstaffandassistsinprovidingtrainingsona regular basis.
    Monitors staff time and attendance.

    Qualifications Education

  • Bachelor’s Degree in Education or a related field; or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.

  • Master’s degree preferred


  • Five (5) years of paid work experience required.

  • One (1) year of direct supervisory experience is required.

  • Two(2)years’experienceasaCulturalOrientationSeniorTrainerorTrainerpreferred.


  • Thorough knowledge of the US Refugee Admissions Program and WRAPS database.

  • Strong verbal and written English language skills.

  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.

  • Excellent organizational and time managements kills.

  • Meticulous attention to detail.


    The CO Supervisor must have the ability to:

  • supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;

  • Travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;

  • pass a job knowledge assessment in order to be confirmed at the end of probation;

  • maintain a job knowledge assessment score of 80% or higher, demonstrated through semi- annual assessments;

    How to Apply

    For more information and job application details, see; Church World Service Cultural Orientation Supervisor (Kenyan National Hire) Jobs in Kenya

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