Church World Service Administration Supervisor Jobs in Rwanda

Church World Service Administration Supervisor Jobs in Rwanda


Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster.

CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is primarily responsible for oversight of the General Services functions at the CWS Kigali office which include compliance with the policies, strategic planning, budget preparation, planning, coordination and management, and reporting. The position will coordinate office operations and procedures to ensure organizational effectiveness, efficiency, and safety. The position will also oversee the planning, training, quality control, and monitoring of the General Services unit – Logistics (Fleet and Travel), Property and Office Management functions at the CWS Kigali office.

Essential Duties:

Management and Supervision:

  • Organizes and supervises the General Services functions of the CWS Kigali office ensuring they are professional, effective, and efficient.

  • Ensures the relevant SOPs are regularly updated and stored and training sessions on the same arranged.

  • Develops and maintains good working relationship with external partners, vendors, contractors and other stakeholder.

  • Provides originality, initiative and good judgment in applying CWS RSC Africa policies to new and unusual problems.

  • Manages and monitors workload within the unit and prioritizes work assignments accordingly.

  • Ensures maintenance of a filing system that facilitates easy retrieval of the General Services documents at Kigali.

  • Coordinates, supports and liaises with other CWS Africa offices and sub-offices regarding visits, reports, office policies and services.

  • Plans and executes annual process reviews for the General Services unit

  • Liaises with the Administrative Officer to ensure a clean working environment is regularly maintained.

  • Coordinates staff events such as staff day, staff socials and staff trainings for the CWS Kigali office with the support of the Senior Administration Assistant.


  • Supports the annual budgeting process by overseeing projections for General Services unit and costing out of items proposed in the budget.

  • Manages the element of general services, (logistics, property and office management) at Kigali within the organizational budget.

  • Oversees the monthly projections of expected expenses and monitors expenditure for the CWS Kigali Administration unit.


  • Oversees all CWS Kigali General Services functions and ensures strict compliance with CWS RSC Africa’s SOPs, Cooperative Agreement and 2 CFR 200.

  • Ensures the CWS Kigali General Services unit is in compliance with Fileserver organization and group email protocols.

  • Ensures development, implementation, dissemination, monitoring and adherence of Standard Operating procedures (SOPs) for the CWS Kigali General Services unit.

  • Conducts job function observations of the CWS Kigali General Services staff to ensure compliance is met and identify any areas of improvement or training needs.


  • Provides oversight on all vendor contracts ensuring they are updated/renewed accordingly and serves as the custodian of all vendor contracts.

  • Actively involved in vendor management, ensuring regular evaluations of the vendors is carried out and updating on the vendor list.

  • Provides oversight to the Procurement Specialist in conducting regular market surveys to determine the best price for quality goods and services in conjunction with any appointed specialists by getting the cost estimates which are then compared against the quotes for large purchases.

  • Supervises the property audit/Asset management and maintenance of accurate records in SAGE system and preparation of Pro 1Bs and other procurement documents to ensure accuracy in the IPMIS system.

  • Provides oversight on all office equipment and motor pool and ensures a maintenance schedule of CWS RSC Africa’s property is maintained and adequate security is in place against theft or damage.

  • Ensures the quarterly stock-take of inventory is complete and ensures the report on variances is prepared and submitted and recommendation on replacement/purchase of new equipment is made.

    Performance Management:

  • Manages the development and implementation of training modules for new staff in the CWS Kigali General Services unit.

  • Provides regular
    feedback to CWS Kigali General Services unit staff and manages facilitation of training, coaching and mentoring.

  • Manages and ensures establishment of performance expectations and on-boarding for CWS Kigali General Services unit staff.

  • Manages and monitors time and attendance for staff under their supervision.



  • Minimum of six (6) years of relevant work experience required.

  • Three (3) year’s work experience in an INGO preferred.

  • Minimum of one (1) year of supervisory experience

  • Two (2) years of work experience in an organization that adheres to US Government CFR 200 required.


  • Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access required

  • Excellent organizational and time management skills

  • Strong verbal and written English language skills

  • Working knowledge of Sage ERP System

  • Working knowledge of the 2 CFR 200

  • Knowledge of Kigali laws and customs preferred


  • Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;

  • Maintain a high performance standard with attention to detail, completing tasks within set timeframes;

  • Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;

  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;

  • Manage large and diverse workload under pressure with competing priorities.

  • Maintain the integrity of official records;

  • Analyse and solve complex problems and make sound decisions;

  • Work with minimal supervision

  • Work independently and contribute to overall operations of RSC Africa;

  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
    be flexible with changing of daily duties as needed.

  • Strong English communication skills, both written and oral.

  • Ability to work in a multi-cultural environment required.

  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

    Education & Certifications:

  • Bachelor’s Degree in Business Administration, Public Administration, Strategic Management or a related field is required.

  • Master’s Degree preferred.

    Special Requirements:

  • COVID Vaccination is required for all successful candidates

  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.

  • This position is based in Kigali

  • This position requires use of laptops at all time, competence in Microsoft office packages is required.

  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program

  • Background check which includes references and an educational and criminal check is required before the start of employment

  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.

  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

  • Full Time

  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

    How to Apply

    For more information and job application details, see; Church World Service Administration Supervisor Jobs in Rwanda

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