Chupa Chap Customer Service Agent Jobs in Kenya

Chupa Chap Customer Service Agent Jobs in Kenya


Customer Interaction:

  • Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.

  • Provide accurate information regarding products, services, and promotions.

    Order Processing:

  • Assist customers with order placements, modifications, and cancellations.

  • Coordinate with relevant departments to ensure timely and accurate order fulfillment.

    Issue Resolution:

  • Address and resolve customer complaints or concerns, aiming for first-contact

  • Escalate complex issues to the appropriate department for further investigation.

    Product Knowledge:

  • Stay informed about Chupa Chap's product offerings, promotions, and industry trends.

  • Provide recommendations and upsell products based on customer preferences.


  • Communicate effectively with internal teams to relay customer feedback and recurring issues.

  • Collaborate with colleagues to maintain a cohesive and supportive work environment.


  • Ensure adherence to legal regulations regarding the sale and distribution of alcohol.

  • Uphold responsible service practices and age verification procedures.


  • Maintain accurate and detailed records of customer interactions, transactions, and resolutions.


  • A Diploma or Degree in Sales, Marketing, Customer Care, or equivalent

  • Minimum of 2 years of experience as a customer service
    or call center representative.

  • Excellent verbal and written communication skills

  • Proficiency in using CRM software and other relevant computer applications.

  • Ability to handle high call volumes and manage multiple tasks simultaneously.

  • Strong problem-solving skills and the ability to remain calm under pressure.

  • Empathetic and patient attitude when dealing with customer concerns.

  • Strong active listening skills and attention to detail.

  • Ability to adapt to changing customer demands and company policies.

  • Strong teamwork and collaboration skills.

  • Positive and professional demeanor.

    How to Apply

    Interested candidates are invited to submit their resume and a cover letter to Please specify"Customer Service Agent Application" in the subject line.

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