Chartwell Securities Limited Customer Relationship Manager Jobs in Nigeria

Chartwell Securities Limited Customer Relationship Manager Jobs in Nigeria


Responsibilities

  • Supervise day-to-day operations in the customer service department.

  • Respond to customer service issues in a timely manner.

  • Create effective customer service procedures, policies, and standards.

  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

  • Implement an effective customer loyalty program.

  • Maintain accurate records and document all customer service activities and discussions.

  • Assess service statistics and prepare detailed reports on your findings.

  • Hire and train new customer service agents.

  • Manage the approved budget of the customer service department.

  • Stay informed on the latest industry techniques and methods.

    Requirements

  • Relevant Degree / Diploma in Business Administration with a minimum of 1 year work experience.

  • Proficiency in Microsoft Office and customer service software.

  • Outstanding written and verbal communication skills.

  • Good understanding of management practices and techniques.

  • Excellent leadership and interpersonal skills.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • chartwellsecuritieslimited@gmail.com using the "Job Title" as the subject of the email.


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