Chapa Copy Customer Service Provider Jobs in Kenya

Chapa Copy Customer Service Provider Jobs in Kenya

Job Purpose:

To deliver a face-to-face customer service experience by taking care of the existing customer base and providing personal care with new customers.

To provide the best customer service, demonstrate professionalism and to build and maintain quality customer relationships. This job also involves lead generation for the sales team.

Key Accountabilities

Respond promptly to customer inquiries – face to face/telephone/email

Handle and resolve customer complain; ensure the issue is resolved to the customers satisfaction

Provide input for the daily/monthly/sales target report

Input for the sales/business growth opportunities and leads report (opportunities open/closed/in progress

Refer any complex requests and unresolved issues to the Bureau supervisor

Learn and be able to provide all company products/ services to clients.

Learn to use and operate all machines within your job scope

Obtain and evaluate all relevant information to handle product, service and delivery; Organize
workflow to meet customers timeframes.

Carry out customer verifications as required.

Process orders, forms and requests.

Follow up on customer leads

Provide feedback on the efficiency of the customer service process

Contribute to a positive and energetic environment

Qualifications

Should have at least 2 years of working experience in a similar position

Should be very vibrant, outgoing and possess great communications skills/ listening skills

At least a Diploma in any business-related Field/ a strong command of Microsoft Office

Attentive to detail and ability to work under minimum supervision

How to Apply

Interested candidates to send applications via hr@chapacopy.com by Friday 24th March, 2023.

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