Century Realtors Limited Customer Service Representatives - Jobs in Kenya

Century Realtors Limited Customer Service Representatives - Jobs in Kenya



We wish to recruit suitable and experienced Customer Service Representatives.

Duties and Responsibilities:
  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Welcoming and attending to visitors in the office
  • Answering and directing telephone calls as appropriate
  • Organizing and scheduling appointments as required
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Act as the point of contact for internal and external clients
  • Liaise with executive and senior administrative assistant to handle requests and queries from senior managers
  • Keep records of customer interactions, process customer accounts and file documents


    Minimum qualifications:
  • A minimum of a bachelor’s degree
    in any field
  • At least 2 years proven working experience as a Customer service officer, Office Assistant, Receptionist or related experience
  • Knowledge of office management systems and procedures
  • Excellent time management skills and the ability to prioritize work
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Proficiency in MS Office (MS Excel and MS PowerPoint)


    How to apply
    Qualified candidates should submit their applications to: hr@centuryrealtors.co.ke quoting “Accounts Assistant” or “Customer Service Representatives” or “ICT Officer” on the email subject line, on or before 20th September 2022. Only shortlisted candidates will be contacted.

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