Central Bank of Kenya Manager - Conference & Events Jobs


Central Bank of Kenya Manager - Conference & Events Jobs;The role holder will provide leadership, strategic direction, and operational oversight for the management of booked events (conferences and workshops), ensuring excellent customer experience, efficient event management, and client satisfaction.

Key Duties & Responsibilities

Strategic Responsibilities

  • Develop an annual business plan for Conference & Event Management and Guest Relations.

  • Establish and implement event management policies and best practices.

  • Develop and implement guest relations policies and best practices.

  • Build partnerships with vendors, suppliers, and corporate clients.

  • Innovate and improve event offerings to enhance competitive positioning.

  • Enhance guest relations functions to improve client experience.

  • Align event management procedures with overall client experience strategy.

  • Oversee financial planning, budgeting, and cost control for events and guest relations.

    Technical & Operational Responsibilities

  • Manage event logistics including bookings, venue setup, and catering.

  • Supervise reservations and guest relations teams for seamless coordination.

  • Monitor compliance with health, safety, and customer service standards.

  • Coordinate with security, IT, housekeeping, and hospitality vendors to ensure client expectations are met.

  • Enhance visibility of the Institute as a premier conference provider in Kenya and the region.

  • Monitor service quality to ensure client retention.

  • Ensure conference spaces meet cleanliness, safety, and hospitality standards.

  • Prepare utilization and revenue reports.

  • Report faulty facilities and coordinate repairs for client satisfaction.

  • Update
    policies and procedures to streamline operations.

  • Establish and monitor performance targets for direct reports.

  • Mentor, coach, and mobilize teams to achieve results.

  • Monitor industry trends in meetings and conferences.

    Other Responsibilities

  • Train staff in event coordination and customer service.

  • Support relationship management with clients and internal departments.

  • Prepare, negotiate, and monitor operational work plans, budgets, and performance reports.

    Qualifications

  • Bachelor’s degree or equivalent in Business, Hospitality Management, or related field.

    Work Experience

  • Minimum of 8 years’ relevant experience in event management and guest relations.


    How to apply

    For more information and job application details, see; Central Bank of Kenya Manager - Conference & Events Jobs

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