Cellulant Corporation Senior Engineer: Site Reliability Jobs in Ghana

Cellulant Corporation Senior Engineer: Site Reliability Jobs in Ghana

Job Description:

We are seeking a highly skilled and motivated Senior Site Reliability Engineer (SRE) to lead our technology team in Ghana. As a Senior Site Reliability Engineer, you will play a crucial role in ensuring the seamless operation and performance of our systems, contributing to the overall reliability and efficiency of our services. This role demands a blend of technical expertise, communication skills, and problem-solving capabilities to ensure seamless customer experiences.

Key Relationships: Customers engaging on mobile app platforms, Customer Technical Teams (Mobile App support), and Internal Teams(Technology and Account Management).

Core Responsibilities:

  • Ticket Management: Collaborate with your team to ensure the timely recording of tickets on SysAid, and drive the resolution process within specified Service Level Agreements (SLA).

  • Proactive Monitoring: Take the lead in proactively monitoring our services to maintain continuous high-quality service for our customers. Identify potential issues before they impact the user experience and implement preventive measures.

  • Issue Escalation and Follow-up: Effectively escalate service issues to the appropriate stakeholders and follow up diligently to ensure timely resolution within specified SLA. Keep stakeholders informed of the progress and resolution status.

  • Data Management: Oversee the continuous archiving of data and maintain databases in a lightweight state to maximize transactional efficiency. Implement best practices for data management and contribute to database optimization efforts.

  • On-Call Support: Be available for on-call support, especially during critical periods or in the event of system outages.

  • Change Management Support: Collaborate with the development teams to communicate and apply changes effectively.

    Qualifications & Experience:

    Must have qualifications/experience:

  • Minimum of 5 Years of experience in a similar role, with a proven track record of leading or having a senior role in SRE teams and maintaining system reliability.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Technical certifications in Cloud-related technologies e.g. AWS, Azure, CKAD is an added advantage.

  • Proficient technical skills in; Kubernetes administration, troubleshooting, and optimization; SysAid or similar ticketing systems; Strong expertise in proactive monitoring tools and practices; Experience with relational database management and optimization.

  • SLA Management: A solid understanding of Service Level Agreements and experience
    in managing and meeting SLA commitments.

    Experience that will count in your favor:

  • Substantial hands-on experience in administering Kubernetes clusters, including deployment, scaling, monitoring, and troubleshooting.

  • Experience working with cloud platforms (e.g., AWS, Azure, Google Cloud) and deploying applications on cloud infrastructure, especially in conjunction with Kubernetes.

  • Strong scripting skills (e.g., Python, Bash) and experience in automating routine tasks and processes, contributing to efficient Kubernetes cluster management.

    Nice to have experience:

  • In-depth knowledge and experience with containerization technologies such as Docker, and understanding of container orchestration tools beyond Kubernetes.

  • Proficiency in using monitoring tools like Prometheus, Grafana, or other similar tools for proactive monitoring and alerting within a Kubernetes environment.


  • Programming fundamentals in any language (Java or PHP).

  • Familiarity with monitoring tools (e.g., Prometheus, Grafana) and IT service management systems (e.g., SysAid).

  • Experience in managing and optimizing databases, especially in a Kubernetes and microservices environment.

  • Strong relational and non-relational database management skills.

  • Experience in leading and mentoring a team would be advantageous.

  • Strong analytical and problem-solving abilities, especially in the context of Kubernetes and distributed systems.

    Personal attributes:

  • A track record of staying updated with the latest trends and best practices in Kubernetes and related technologies, reflecting a commitment to continuous learning.

  • Excellent verbal and written technical communication skills.

  • A customer-centric mindset with a commitment to delivering high-quality support.

  • Ability to work effectively within a time and collaborate with cross-functional teams.

  • Efficiently manage time and prioritize tasks to meet service level agreements(SLAs).

  • Problem-Solving Ability: Demonstrated ability to analyze complex issues within a Kubernetes cluster and implement effective solutions.

    How to Apply

    For more information and job application details, see; Cellulant Corporation Senior Engineer: Site Reliability Jobs in Ghana

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