Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

Job Description:

A Site Reliability Engineer is a crucial member of a technical team responsible for providing assistance and resolving issues related to software systems. This role demands a blend of technical expertise, communication skills, and problem-solving capabilities to ensure seamless customer experiences. Support Engineers play a pivotal role in maintaining customer satisfaction by addressing inquiries, diagnosing problems, and offering effective solutions.

Core Responsibilities:

  • Investigate, troubleshoot, and resolve customer-related issues within the specified SLA.

  • Monitor system performance and proactively address potential issues to prevent disruptions.

  • Provide technical support to bank employees and technical teams related to account access, transactions and other banking services.

  • Collaborate with change management teams to communicate updates and changes effectively.

  • Be available for on-call support, especially during critical periods or in the event of system outages.

  • Collaborate with relevant teams to implement improvements that enhance the overall reliability and performance of banking systems.

    Qualifications & Experience:

    Must have qualifications/experience:

  • Minimum 2-3 Years experience with Linux troubleshooting (Collecting logs and stack traces, fine-tuning by editing configuration files).

  • Experience in network troubleshooting.

  • A
    Bachelor's degree or equivalent degree in a technical field.

  • Experience that will count in your favor:

  • Experience with cloud technologies i.e AWS.
    Nice to have experience:

  • Experience with Kubernetes, Docker or OpenShift.


  • Programming fundamentals in any language (Java or PHP).

  • Strong relational database systems skills.

    Personal attributes:

  • Excellent verbal and written technical communication skills.

  • A customer-centric mindset with a commitment to delivering high-quality support.

  • Ability to work effectively within a time and collaborate with cross-functional teams.

  • Efficiently manage time and prioritize tasks to meet service level agreements(SLAs).

    How to Apply

    For more information and job application details, see; Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

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