Cedarcrest Hospitals Limited Cedarcrest Hospitals Limited Jobs in Nigeria

Cedarcrest Hospitals Limited Cedarcrest Hospitals Limited Jobs in Nigeria


The Role

  • Reporting to the Client Services Manager, the Front Desk Officer is responsible for basic customer service tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

  • A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital's database.

    Responsibilities

  • Welcome, register guests/clients and attend to them in a prompt and timely manner

  • Log all registrations for the day into Microsoft Access for backup

  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

  • Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.

  • Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.

  • Receives incoming communiques and forward to their relevant departments.

  • Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.

  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff

  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.

  • The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.

  • Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.

  • Clear corporate patients to access care by collecting a referral letter monthly where applicable.

  • Give credit limit to outpatients or staff when the credit limit officer is unavailable.

  • Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.

  • Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.

  • Do a check list of all unit equipment. Report any equipment issues or service downtime to the
    Maintenance and IT unit

  • Ensure all persons not required to be in the hospital leave the building by 12 midnight.

  • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.

  • The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.

  • Ensure the reception area is tidy and patients are comfortable while they wait.

  • Make sure the consultation rooms are well prepared and all stationaries for use by the Doctors are in place.

  • Prepares daily reports of patients seen in the hospital.

  • Performs other tasks as assigned.

    Qualifications

  • Bachelor's Degree or its equivalent

  • One to five years of experience

  • Proficient with Healthcare Management Systems and Microsoft Office Suite

  • Outstanding communication skills, both written and verbal

  • Excellent organizational and multi-tasking skills

  • Highly motivated team player willing to go the extra mile

    Special Conditions

  • Employment is contingent on passing a medical screening conducted by the hospital

  • Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment

  • Knowledge of workflow processes.

    How to Apply

  • Interested and qualified candidates should send their CV and Cover Letter to:

  • careers@cedarcresthospitals.com using the "Position Title and Job Code" as subject of the email application.


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