CDL Human Resource Teller Team Leader – Gujarati/Hindi Speaking Jobs in Kenya
Job Purpose
Support the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff and delivering excellent customer service.
Key Responsibilities
Branch Operations Management (35%)
Oversee daily branch operations and ensure efficient transaction processing and cash management.
Manage branch cash flow, vault operations and teller allocations to maintain liquidity and security.
Monitor branch financial performance and operational metrics.
Implement initiatives that enhance customer experience and operational efficiency.
Ensure timely and accurate reconciliation of vault cash, teller tills, petty cash and bank deposits.
People Leadership and Staff Development (20%)
Supervise, coach and mentor tellers and customer service staff.
Conduct performance reviews and provide ongoing feedback.
Foster accountability, teamwork and high service standards.
Identify training needs and support employee development.
Customer Relationship Management (20%)
Ensure prompt resolution of customer inquiries and complaints.
Maintain high service standards across all customer interactions.
Support customer retention and relationship-building initiatives.
Collect and share customer feedback to improve service delivery.
Compliance and Risk Management (15%)
Ensure compliance with Central Bank regulations, AML/CFT requirements and internal policies.
Verify Know Your Customer (KYC) documentation.
Conduct teller audits, surprise cash counts and fraud-risk monitoring.
Escalate suspicious transactions through the appropriate compliance channels.
Enforce branch risk controls and cash-handling procedures.
Reporting and Governance (10%)
Prepare accurate operational and financial reports.
Maintain complete and audit-ready branch records.
Provide management with performance updates and variance analysis.
Daily Reports
Vault and cash reconciliations.
Teller balancing reports.
Cash position summaries.
Petty cash reconciliations.
Transaction summaries.
Weekly Reports
Customer growth trends.
Teller performance metrics.
Customer feedback summaries.
Operational incident reports.
Monthly Reports
Branch performance against targets.
Teller shortages and excesses analysis.
Compliance and audit updates.
Staff performance and training reports.
Branch performance dashboards.
Qualifications
Diploma or Bachelor’s Degree in Business, Finance, Economics, Banking or a related field.
Experience
Must be able to read, write and speak Gujarati, Hindi, Kiswahili and English fluently.
Minimum three (3) years of experience in a supervisory role within banking, forex bureaus, microfinance institutions, SACCOs or other financial services environments.
Practical experience in cash handling, teller operations, transaction reconciliation and branch operations.
Knowledge and Skills
Strong cash management and reconciliation skills.
Knowledge of Central Bank regulations, AML/CFT requirements and KYC procedures.
Strong leadership and people management skills.
Excellent customer service and conflict resolution abilities.
Strong analytical and problem-solving skills.
High level of integrity and attention to detail.
Ability to work effectively under pressure.
Desirable
Experience using banking or financial transaction systems.
Strong numerical and analytical skills.
Experience supervising frontline banking or financial services teams.
Female candidates are encouraged to apply.
How to apply
For more information and job application details, see; CDL Human Resource Teller Team Leader – Gujarati/Hindi Speaking Jobs in Kenya
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