CDL Human Resource Sales Executive(Logistics&Freight Forwarding) Jobs in Kenya



CDL Human Resource Sales Executive(Logistics&Freight Forwarding) Jobs in Kenya; Provide overall leadership and day‑to‑day management of branch operations. Drive sustainable growth of the loan portfolio, ensure portfolio quality, deliver superior customer service, and lead staff development while safeguarding branch assets and ensuring compliance.

Key Responsibilities

Branch Leadership & Operations

  • Provide overall leadership and management of branch operations.

  • Act as the link between branch staff and executive management.

  • Safeguard branch assets and oversee branch security measures.

  • Coordinate branch audits and implement corrective actions.

    Business Growth & Credit Management
  • Drive sustainable growth of the branch loan portfolio through business development and market penetration.

  • Develop and implement branch growth strategies aligned with organizational objectives.

  • Oversee sales and marketing activities to attract and retain quality customers.

  • Set branch sales targets and monitor performance.

  • Ensure quality credit appraisal and approval processes.

  • Manage portfolio quality and minimize non‑performing loans.

  • Chair branch credit committee meetings and ensure sound lending decisions.

    Customer Service
  • Maintain high standards of customer service and customer experience.

  • Ensure timely resolution of customer complaints and service issues.

    Staff Management & Development
  • Lead staff recruitment, onboarding, performance management, coaching, and development.

  • Foster a high‑performance culture through mentorship, training, and continuous learning.

  • Manage branch leave planning, staff transitions, and portfolio handovers.

    Compliance & Reporting
  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Prepare and submit operational, financial, and performance reports.

  • Promote a safe, clean, and productive working environment.

  • Perform any
    other duties assigned by management.

    Requirements for Appointment

    Education
  • Bachelor’s Degree in Business Administration, Finance, Economics, Commerce, Banking, or related field.

  • Professional qualifications in Credit Management, CPA, AKIB, or related certifications are an added advantage.

    Experience
  • Minimum 3 years in a senior credit, branch management, or operations role within an MFI, Microcredit Company, SACCO, or Financial Institution.

  • Proven track record in loan book growth, portfolio management, and branch leadership.

    Skills & Competencies
  • Strong understanding of credit risk management and collections.

  • Business development and market expansion capability.

  • Credit analysis and portfolio management expertise.

  • Financial and commercial acumen.

  • Leadership and people management skills.

  • Excellent communication and negotiation skills.

  • Strong decision‑making and problem‑solving ability.

  • Customer relationship management skills.

  • Performance management and coaching capability.

  • High level of integrity and accountability.

  • Strong analytical and report‑writing skills.

  • Proficiency in Microsoft Office applications, especially Excel..


    How to apply

    For more information and job application details, see; CDL Human Resource Sales Executive(Logistics&Freight Forwarding) Jobs in Kenya

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