CDL Human Resource Reservation & Listing Intern Jobs in Kenya



Key Responsibilities

  • Assist in processing, confirming, modifying, and cancelling reservations.

  • Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.

  • Assist with checking availability, rates, and booking details.

  • Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.

  • Assist with preparing booking confirmations, invoices, payment follow‑ups, and guest information.

  • Assist in preparing daily check‑in and check‑out lists.

  • Support the team in maintaining accurate and up‑to‑date reservation records.

  • Assist with handling guest requests, booking changes, cancellations, and other reservation‑related concerns.

  • Support the Reservations Manager with daily administrative and operational tasks.

  • Ensure all reservations and guest information are accurately recorded and updated.

    Qualifications

  • Diploma or Bachelor’s Degree in Hospitality, Tourism, Business Administration, or related field.

  • At least 6 months of experience in reservations, hospitality, customer service, or related role.

  • Strong communication and problem‑solving skills.

  • Proficiency in Microsoft Office and Google Workspace.

  • Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.

  • Strong attention to detail, multitasking ability, and customer‑first approach.

  • Ability to work well in a fast‑paced environment.

  • Speaking and/or writing Chinese is an added advantage.

    How to apply

    For more information and job application details, see; CDL Human Resource Reservation & Listing Intern Jobs in Kenya

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