CDL Human Resource Remote Administrative Assistant - Behavioural Health Jobs in Kenya
CDL Human Resource Remote Administrative Assistant - Behavioural Health Jobs in Kenya;We are seeking a highly organized and detail‑oriented Remote Administrative Assistant to provide administrative support to a U.S.‑based behavioral health practice. The role involves managing patient records, scheduling, payment processing, insurance follow‑up, pharmacy prior authorizations, GeneSight orders, and other healthcare administrative functions. The successful candidate must demonstrate strong communication skills, professionalism, confidentiality, accuracy, and the ability to work independently in a remote environment.
Responsibilities
Accurately enter, update, organize, and maintain patient demographic, insurance, billing, and administrative information in the EHR/EMR.
Review records for completeness and follow up on missing information.
Prepare and submit pharmacy prior authorization requests; track submissions and communicate approvals or denials.
Process GeneSight orders, verify patient and insurance details, and document progress.
Assist with insurance verification, billing follow‑up, payment processing, and other revenue cycle management activities.
Schedule, reschedule, and confirm psychological and behavioral‑health assessment appointments.
Communicate professionally with patients, pharmacies, insurers, and healthcare institutions; document calls and route clinical matters appropriately.
Support therapists, psychologists, psychiatric providers, and administrative staff with day‑to‑day administrative tasks.
Use Google Workspace for communication, documentation, scheduling, meetings, and information management.
Maintain strict confidentiality of patient, clinical, insurance, billing, and financial information; comply with HIPAA and privacy requirements.
Qualifications / Work Experience
Academic Bachelor’s Degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration with a healthcare focus, or a related field.
Professional Minimum of three
(3) to five (5) years’ administrative experience in a healthcare environment.
Professional Experience supporting healthcare professionals, clinics, hospitals, behavioral‑health organizations, or insurance organizations.
Professional Previous experience using an EHR/EMR system.
Professional Knowledge of healthcare administration, patient‑information workflows, confidentiality, and HIPAA requirements.
Professional Strong computer, data‑entry, organizational, and prioritization skills.
Professional Excellent written and spoken English with clear and professional telephone communication.
Professional Strong interpersonal and customer‑service skills.
Professional Ability to work independently, meet deadlines, and manage multiple responsibilities.
Professional Strong proficiency in Google Workspace.
Professional Reliable high‑speed internet and a professional, private workspace.
Preferred Experience
Behavioral health, psychiatry, psychology, therapy, or counselling support.
Pharmacy prior authorizations and appeals.
GeneSight or similar diagnostic/laboratory order processing.
Healthcare billing or revenue cycle management.
Psychological or behavioral‑health assessment scheduling.
Insurance verification and communication with insurers.
Healthcare payment processing.
Experience supporting a U.S.‑based healthcare organization.
How to Apply
For more information and job application details, see; CDL Human Resource Remote Administrative Assistant - Behavioural Health Jobs in Kenya
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