CDL Human Resource Relationship Officer - Debt Collection - Athi River Jobs in Kenya



CDL Human Resource Relationship Officer - Debt Collection - Athi River Jobs in Kenya; This position is responsible for ensuring that every step along the client journey from booking to payment until ownership of property is executed within the agreed project milestones and in compliance with the laid down processes.

  • The role holder will ensure timely collection and revenue assurance for the allocated portfolio.

    Key Accountabilities

  • Receipt of funds and issuance of receipts.

  • Regular client communication in terms of debt status, repayment plans, support required throughout the customers’ journey (Onboarding of customer details and customer documents on CRM, Mapping of payment plans, portfolio allocation, follow up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents).

  • Mortgage pipeline management and follow up.

  • Mapping of timed collections.

  • Revenue assurance for allocated portfolio to issuance of cancellation notices and notification of units back to the market (Including timely disbursements of loans).

  • Risk mitigation by participation on the handover documentations.

  • Complaint resolutions end to end with respective departments.

  • Compliance to laid down policies and laws.

    Principal Outputs for this Role

  • Weekly status meetings with lawyers.

  • Restructuring of payment plans for approval by the Relationship Manager and Business Development Manager.

  • Qualifying, approval and updating refunds for allocated portfolios.

  • Realization of projected cash flows and income for allocated portfolios.

  • Reporting on daily collections report for allocated portfolios.

  • Servicing of existing and new company financial obligations.

  • Sales output through
    cross selling.

  • Provide key insights derived from customer engagements on various project milestones supporting decision making.

  • Key driver to improve and grow NPS scores.

    Requirements: Academic and Professional Qualifications

  • Bachelor’s degree from an accredited University preferably in a business‑related field.

  • Relevant professional certification is an added advantage.

    Experience

  • At least one‑year experience in relationship management in a financial/real estate institution.

  • Strong proficiency in banking systems and applications especially Profits and CRM.

  • Experience in portfolio management is a core requirement.

    Competencies

    Technical Competencies

  • Knowledge of CRM software and Microsoft Office Suite – Intermediate Excel skills.

  • Solid customer service attitude with excellent negotiation skills.

  • Knowledge of KYC/AML compliance requirements.

  • Knowledge of TCF (Treating Customers Fairly) principles.

  • Astute product knowledge.

  • Knowledge of portfolio management.

  • Commercial acumen.

  • Analytical skills.

  • Strong communication and interpersonal skills.

  • Emotional Intelligence; Dynamic individual with the ability to work under pressure.

    How to Apply

    For more information and job application details, see; CDL Human Resource Relationship Officer - Debt Collection - Athi River Jobs in Kenya

    Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.

    UNICAF-2026-A

    UNICAF-2026-B

    Scholarship 2026/27

    Current Scholarships 2026/2027 - Fully Funded

    Full Undergraduate Scholarships 2026 - 2027

    Fully Funded Masters Scholarships 2026 - 27

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2026/2027


    Funding for NGOs 2026/2027


    Funding for Artists 2026/2027


    Funding for Entrepreneurs 2026/2027

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2026
  • ✅ Undergraduate Scholarships 2026
  • ✅ Masters Scholarships 2026
  • ✅ PhD Scholarships 2026 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***